Warning
This job advert has expired and applications have closed.
Welfare benefit Advisor
| Posting date: | 19 July 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 18 August 2024 |
| Location: | Bury, Greater Manchester |
| Remote working: | On-site only |
| Company: | Advocacy for Disabled People CIC T/a Fightback4justice |
| Job type: | Permanent |
| Job reference: | Dis2 |
Summary
Job vacancies: We are looking to recruit one or two motivated, enthusiastic disability welfare benefit Advisors who ideally have experience providing generalist advice or a background working with vulnerable people. This is an office-based role in Tottington Bury. We are looking for full-time and part-time personnel. Hours will be mostly incorporated into our office hours, 9- 5 p.m., but some scope for weekend work may be available once trained.
The successful candidates will ideally have some knowledge of topics that affect individuals seeking our help, including disability benefits, welfare rights, and other associated issues.
This role requires a passion for working with people and helping them through challenging situations. It provides great rewards but can be stressful.
Applicants must demonstrate the following -
At least one year of experience giving advice to the public is preferred in any capacity.
This role involves working in a busy environment across several channels. It can be stressful, requiring good common sense and the ability to use initiative. However, it is an excellent opportunity to work in a fast-paced community team and help others.
A must: The ability to use sensitive listening and questioning skills to get to the root of the problem and empower clients to help themselves whilst maintaining control and offering professional support using our varying forms of advice and privacy.
The ability to use own initiative and accurately record information using our CRM typing and research using our proven methods and website.
Some knowledge of completing welfare benefit applications is a bonus, as the role will require the suitable applicant to complete some applications for UC, PIP/DLA and other benefits, usually over the telephone with clients, depending on demand.
Knowledge and experience of working alongside other advice providers on the telephone or side by side, as well as excellent written and spoken English, are a must.
In addition, we require competent IT skills.
The role will require outreach delivery at our local drop-in sessions once a month.
Legal, social welfare/work or nursing experience would be a bonus, as the role crosses all three areas.
We are a not-for-profit, well-established community group based just outside Tottington Bury, with a national following of 90k and a team of 12 advice workers/advocates/lawyers and volunteers, all working hard each day to offer advice to around 1500 people a week through varying media, including Facebook, Instagram, Email, Face to face and our telephone advicelines along with live chat and our website.
The successful applicants will receive a three-month trial and training salary above minimum wage, a good holiday package, and free counselling services.
Further information:
To apply, please send your CV and supporting letter explaining how your experience meets the personal criteria above to info@fightback4justice.co.uk. Please mark your job application.
Closing date 15th August.
Interview—We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date if suitable applicants are found.
Disability confidentiality level two.
The successful candidates will ideally have some knowledge of topics that affect individuals seeking our help, including disability benefits, welfare rights, and other associated issues.
This role requires a passion for working with people and helping them through challenging situations. It provides great rewards but can be stressful.
Applicants must demonstrate the following -
At least one year of experience giving advice to the public is preferred in any capacity.
This role involves working in a busy environment across several channels. It can be stressful, requiring good common sense and the ability to use initiative. However, it is an excellent opportunity to work in a fast-paced community team and help others.
A must: The ability to use sensitive listening and questioning skills to get to the root of the problem and empower clients to help themselves whilst maintaining control and offering professional support using our varying forms of advice and privacy.
The ability to use own initiative and accurately record information using our CRM typing and research using our proven methods and website.
Some knowledge of completing welfare benefit applications is a bonus, as the role will require the suitable applicant to complete some applications for UC, PIP/DLA and other benefits, usually over the telephone with clients, depending on demand.
Knowledge and experience of working alongside other advice providers on the telephone or side by side, as well as excellent written and spoken English, are a must.
In addition, we require competent IT skills.
The role will require outreach delivery at our local drop-in sessions once a month.
Legal, social welfare/work or nursing experience would be a bonus, as the role crosses all three areas.
We are a not-for-profit, well-established community group based just outside Tottington Bury, with a national following of 90k and a team of 12 advice workers/advocates/lawyers and volunteers, all working hard each day to offer advice to around 1500 people a week through varying media, including Facebook, Instagram, Email, Face to face and our telephone advicelines along with live chat and our website.
The successful applicants will receive a three-month trial and training salary above minimum wage, a good holiday package, and free counselling services.
Further information:
To apply, please send your CV and supporting letter explaining how your experience meets the personal criteria above to info@fightback4justice.co.uk. Please mark your job application.
Closing date 15th August.
Interview—We will test and interview shortlisted candidates on a rolling basis and reserve the right to withdraw the vacancy before the closing date if suitable applicants are found.
Disability confidentiality level two.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.