Forecasting and Modelling Manager
| Posting date: | 19 July 2024 |
|---|---|
| Salary: | £27,470 to £28,606 per year |
| Hours: | Full time |
| Closing date: | 09 August 2024 |
| Location: | Carlisle |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 360914/3 |
Summary
Do you have experience and knowledge of using various IT systems?
Are you someone who has the ability to format data in a simple and easy to understand way, demonstrating trends and forecasting?
Do you enjoy variety and making a difference through your work within a positive team environment?
If so, then we have the role for you!
Workplace requirements:
The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home.
An exciting opportunity has arisen to join our team as a Forecasting and Modelling manager within our Customer Contact Centres. The successful candidate will be working in a friendly and supportive team in a fast paced, reactive, and varied role.
As the Forecasting and Modelling manager you will be responsible for using data to organise resource scheduling to minimise customer wait times and give our customers access to the most experienced member of the team for their query. You will support the teams by ensuring they have adequate time to deal with responses effectively and professionally whilst also maximising productivity.
Your role will be to produce management information for the team, collating the data and displaying it in an easy to view and understandable format e.g., charts and graphs.
You will be required to analyse trends, look for peaks, highs and lows in demand and performance. You will use this information to suggest ideas and solutions as to how we can successfully meet the requirements, turn around performance and drive productivity.
Continuous improvements will be a large part of this role and your ability to seek and offer solutions to problems will be crucial.
You will be engaging, building and, maintaining relationships with a broad range of partners and colleagues across all the different Customer Service Centres (CSC’s) alongside reporting and communicating information to senior business leaders. In addition, part of your role will involve presenting findings to the management team and colleagues, so confident presentation skills are a key element of this role.