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Fertility Administrator | Barts Health NHS Trust
| Posting date: | 19 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 per annum inc |
| Hours: | Full time |
| Closing date: | 18 August 2024 |
| Location: | London, EC1A 7BE |
| Company: | Barts Health NHS Trust |
| Job type: | Permanent |
| Job reference: | 6494627/259-6057924SBH-B |
Summary
The Fertility Department at St Bartholomew's Hospital, is looking to recruit a B3 Administrator, we are looking for an individual who is enthusiastic and motivated and ideally someone who can use their initiative and who has experience is dealing with highly sensitive matters.
The post is a part-time position at 27.5 hours a week. Please note you will be required to be flexible with working on a rota, and working varied hours between 8:00-16:00, 8:30-16:30 and 9:00- 17:00. The successful candidate must possess good interpersonal skills; good telephone skills and have a professional outlook.
Previous experience in a hospital setting as an administrator is preferred, alongside experience in working in fast passed environments.
The post holder will be responsible for dealing with patient queries via phone and via email, they will be responsible for booking/rescheduling appointments, preparing clinics, pulling notes and any other administrative duties to enable cover across the department where necessary. Excellent email etiquette and written English is required, as part of this role entails managing a busy mailbox and responding to patient emails appropriately. This role requires filing notes by patient hospital numbers in medical records, therefore strong numeracy confidence is required to ensure this is completed accurately.
PREVIOUS APPLICANTS NEED NOT APPLY
The Centre for Reproductive Medicine at Barts Health NHS Trust currently provide services to patients within the North East London and the East of England. To support this, the service handles approximately 700 phone calls a week, and sees 555 patients a week in a range of clinics, scans, treatments and investigations.
As part of the department’s administrative team, the Fertility Administrator will provide professional support to the Centre of Reproductive Medicine and ensure the provision of an excellent ‘front of house’ service. In conjunction with the medical, nursing and embryology teams, they will provide seamless care for Fertility patients ensuring that all patients, relatives and visitors to the department are dealt with in a courteous manner at all times. The Fertility Administrator will be an initial point of contact and information for patients about the services within the department. They will provide information to patients, both face-to-face and by telephone, by covering reception and main Fertility phone lines throughout the week. The role underpins the smooth running of the department’s functions such as clinics, scans, treatments and investigations, by booking patient’s appointments, greeting them on arrival and supporting staff in answering patient questions and queries in-between appointments. Fertility is a seven-day service requiring the Fertility Administrative Team to work shifts to provide support Monday to Friday and at weekends.
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below
This advert closes on Thursday 25 Jul 2024