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Business Services Team Leader
| Posting date: | 19 July 2024 |
|---|---|
| Salary: | £25,156.01 to £25,156.01 per year |
| Hours: | Part time |
| Closing date: | 31 July 2024 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Gentoo Group Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are currently recruiting a Business Service Team Leader to cover as a Fixed Term 12-month Contract for Maternity Leave within the Data Team in Planning and Business Service team.
Overall responsibility for the end to end processes and delivery of all Business Services activity in relation to Compliance, Repairs, Empty Homes, Estate Services etc. Including the oversight and management of all administration, data management (including input and reporting), scheduling and job management, IT system management and customer contact. Provide support and input to key projects and cyclical processes. Ensure all activities completed in line with agreed KPIs.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
• Carry out regular data cleansing and housekeeping activities to ensure the integrity of the Group’s
data and the accurate reporting of the Group and department KPI’s.
• Excellent organisational skills with the ability to plan own workload and meet deadlines
• Confidence and ability to multi task, recording information accurately with attention to detail.
• Can confidently carry out people management activities e.g. team meetings, 121’s, sickness &
performance management meetings and annual appraisals.
• Confidence to lead and engage a team as well as having difficult conversations
Some of our great benefits include:
31 days annual leave (plus bank holidays)
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
What we are looking for:
Experience of:
The ability to analyse data and use it to inform and deliver service transformation and improvements
Strong influencing skills and ability to overcome resistance to change
Working in a similar Business Services role in a highly regulated business / industry.
Competent in Microsoft Word, PowerPoint and Excel as well as the Group's internal IT systems (or in House systems).
Knowledge of:
People management experience and dealing with difficult / complex issues
Experience of managing a team and driving results through others
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are currently recruiting a Business Service Team Leader to cover as a Fixed Term 12-month Contract for Maternity Leave within the Data Team in Planning and Business Service team.
Overall responsibility for the end to end processes and delivery of all Business Services activity in relation to Compliance, Repairs, Empty Homes, Estate Services etc. Including the oversight and management of all administration, data management (including input and reporting), scheduling and job management, IT system management and customer contact. Provide support and input to key projects and cyclical processes. Ensure all activities completed in line with agreed KPIs.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
• Carry out regular data cleansing and housekeeping activities to ensure the integrity of the Group’s
data and the accurate reporting of the Group and department KPI’s.
• Excellent organisational skills with the ability to plan own workload and meet deadlines
• Confidence and ability to multi task, recording information accurately with attention to detail.
• Can confidently carry out people management activities e.g. team meetings, 121’s, sickness &
performance management meetings and annual appraisals.
• Confidence to lead and engage a team as well as having difficult conversations
Some of our great benefits include:
31 days annual leave (plus bank holidays)
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
What we are looking for:
Experience of:
The ability to analyse data and use it to inform and deliver service transformation and improvements
Strong influencing skills and ability to overcome resistance to change
Working in a similar Business Services role in a highly regulated business / industry.
Competent in Microsoft Word, PowerPoint and Excel as well as the Group's internal IT systems (or in House systems).
Knowledge of:
People management experience and dealing with difficult / complex issues
Experience of managing a team and driving results through others
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.