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Day Controller - Chelmsford

Posting date:	19 July 2024
Salary:	£11.67 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	17 August 2024
Location:	Chelmsford, Essex, CM1 7WS
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	QAD 1843/1807

Summary

What's involved with this role:

QAD 1843/1807

Role: Day Controller - Chelmsford

Contract Length: Anticipated 3 months

Hours: 37.5 hours per week

Location: On-Site Chelmsford, CM1 7WS

Pay Rate: £11.67 per hour PAYE



Summary:

Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

Responsibilities;

Planning of transport for future dates.
Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.
Entering transport requests into the computer system.
Manages resources to ensure patients are returned home promptly.
Assists Ambulance Car Service drivers with any problems or queries they may have, and liaise with the Operations Resource Coordinator.
Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work.
Keeps records of all patient arrival and departure times at the hospital.
Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.
A working knowledge of the service level agreements.
Undertaking ‘front of house’ responsibilities as patient liaison for the Trust, when appropriate.
Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
Undertake the training of new staff.
Manages leave requests and absence management for Patient Liaison Assistants.
The post holder must be of smart appearance with a good work attendance record



Qualifications;

Good basic education to GCSE standard in Maths and English
Keyboard skills



Knowledge & Experience;

Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public
Flexible and approachable
Able to remain calm in difficult or stressful situations
Enthusiastic, Forward thinker
Communication Problem solving Organisational skills
Requirement to handle traumatic, emotional and distressing situations
Post can require medium to high levels of emotional effort


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience
Any relevant qualifications held or being studied for.

If you are interested in this role, please email your CV back to tania.speed@tclrec.com
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Job Ref: QAD 1843/1807


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.