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Zonal Intelligence Officer
| Posting date: | 18 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 August 2024 |
| Location: | IG1 1AT |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 57531 |
Summary
Reference - 57531
Job description - Intelligence Officer
Business/Contract/Department: Mitie Total Security Management - Sainsburys contract
Job Title: Intelligence Officer
Reporting to (position): Zonal Police Partnership Manager
Ref: 48279
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
To deliver results from the development of actionable intelligence that meets or exceeds the service delivery requirements through full responsibility and accountability for:
-Preparing and presenting intelligence briefings to internal and external stakeholders.
-Ensuring the delivery of reliable, and actionable, intelligence which highlights and assesses potential crime and security threats linked to offenders and events.
-Developing intelligence that proactively supports intelligence led deployment of resource, and contributes to creating safe and secure environments.
-Producing industry leading intelligence products that provide strategic and tactical direction and support to both internal and external key stakeholders.
-Instilling an intelligence sharing culture both internally and externally in order to maximise any potential return of investment to the client
-Providing the highest standards of intelligence to influence key decision makers internally and within law enforcement partners
Main Duties
To deliver results for their identified area that meets or exceeds expectations through full responsibility and accountability for:
· Developing, reviewing and continuously improving intelligence processes and procedures to ensure high standards and efficiency.
· Owning the creation of Intelligence Requirements, and developing appropriate intelligence collection plans.
· Promoting and progressing intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities.
· Working and communicating with Zonal colleagues to manage assessed security risks.
· Involving Zonal teams in problem solving, and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members.
-Supporting the Crime & Intelligence team to actively identify and assess Persons of Interest, and Organised Crime Group's (OCGs) that present a crime and security risk.
-Supporting the Crime & Intelligence team to actively identify crime series, assess security vulnerabilities and make suitable recommendations for managing assessed risks.
· Identifying security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership.
· Assessing, defining and leading Zonal intelligence partnerships E.g. Police, Government agencies, other retailers and third-party networks.
· Working closely with the wider internal intelligence network to ensure we leverage our resources in support of the client.
· Ensuring compliance with GDPR and other relevant legislation and Company and Client quality standards.
· Escalating any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties.
· Completing ad-hoc projects as designated by the Crime Intelligence Manager.
Person Specification
Essential skills and experience
· Demonstrate leadership skills and experience and possess a proven track record for building and managing relationships with internal and external stakeholders.
· Excellent report-writing and analytical skills with sharp attention to detail.
· Computer literate with a variety of software, including Microsoft Office and bespoke software.
· Ability to lead and motivate a team to provide excellent customer service.
· Ability to build and maintain relationships with a strong teamwork ethic.
· Good educational background and a solid command of written and spoken English.
· Experience of working within a demanding fast-paced environment.
· Strong communication and customer service skills.
· Good working knowledge of Microsoft Office, Outlook, Word and Excel.
· Ability to work under pressure and make quick decisions.
· Good communication skills, verbal and written.
· Experience of leading Intelligence teams.
· Experience of team working.
· Project management experience.
· Reliable, flexible and discreet.
· Experience of working in a controlled environment.
· Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
· Ability to accurately follow detailed processes.
· Ability to build and maintain relationships with a strong teamwork ethic.
· A positive attitude and ability to deal with pressure professionally.
Desirable Skills and Experience
· Knowledge of the retail market.
· Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions.
· Previous achievement of performance targets and driving performance through utilising metrics.
· Flexibility in working hours.
· Excellent organisational and time management skills.
· Confident and professional working approach and appearance.
· Strong customer service, client focused attitude with the ability to build good working relationships.
· Resilient and tenacious with a ‘can do' approach.
· Knowledge and Understanding of The National Intelligence Model
Health and Safety responsibilities
-Follow Group and company policies and procedures.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents.
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Job description - Intelligence Officer
Business/Contract/Department: Mitie Total Security Management - Sainsburys contract
Job Title: Intelligence Officer
Reporting to (position): Zonal Police Partnership Manager
Ref: 48279
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
To deliver results from the development of actionable intelligence that meets or exceeds the service delivery requirements through full responsibility and accountability for:
-Preparing and presenting intelligence briefings to internal and external stakeholders.
-Ensuring the delivery of reliable, and actionable, intelligence which highlights and assesses potential crime and security threats linked to offenders and events.
-Developing intelligence that proactively supports intelligence led deployment of resource, and contributes to creating safe and secure environments.
-Producing industry leading intelligence products that provide strategic and tactical direction and support to both internal and external key stakeholders.
-Instilling an intelligence sharing culture both internally and externally in order to maximise any potential return of investment to the client
-Providing the highest standards of intelligence to influence key decision makers internally and within law enforcement partners
Main Duties
To deliver results for their identified area that meets or exceeds expectations through full responsibility and accountability for:
· Developing, reviewing and continuously improving intelligence processes and procedures to ensure high standards and efficiency.
· Owning the creation of Intelligence Requirements, and developing appropriate intelligence collection plans.
· Promoting and progressing intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities.
· Working and communicating with Zonal colleagues to manage assessed security risks.
· Involving Zonal teams in problem solving, and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members.
-Supporting the Crime & Intelligence team to actively identify and assess Persons of Interest, and Organised Crime Group's (OCGs) that present a crime and security risk.
-Supporting the Crime & Intelligence team to actively identify crime series, assess security vulnerabilities and make suitable recommendations for managing assessed risks.
· Identifying security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership.
· Assessing, defining and leading Zonal intelligence partnerships E.g. Police, Government agencies, other retailers and third-party networks.
· Working closely with the wider internal intelligence network to ensure we leverage our resources in support of the client.
· Ensuring compliance with GDPR and other relevant legislation and Company and Client quality standards.
· Escalating any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties.
· Completing ad-hoc projects as designated by the Crime Intelligence Manager.
Person Specification
Essential skills and experience
· Demonstrate leadership skills and experience and possess a proven track record for building and managing relationships with internal and external stakeholders.
· Excellent report-writing and analytical skills with sharp attention to detail.
· Computer literate with a variety of software, including Microsoft Office and bespoke software.
· Ability to lead and motivate a team to provide excellent customer service.
· Ability to build and maintain relationships with a strong teamwork ethic.
· Good educational background and a solid command of written and spoken English.
· Experience of working within a demanding fast-paced environment.
· Strong communication and customer service skills.
· Good working knowledge of Microsoft Office, Outlook, Word and Excel.
· Ability to work under pressure and make quick decisions.
· Good communication skills, verbal and written.
· Experience of leading Intelligence teams.
· Experience of team working.
· Project management experience.
· Reliable, flexible and discreet.
· Experience of working in a controlled environment.
· Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
· Ability to accurately follow detailed processes.
· Ability to build and maintain relationships with a strong teamwork ethic.
· A positive attitude and ability to deal with pressure professionally.
Desirable Skills and Experience
· Knowledge of the retail market.
· Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions.
· Previous achievement of performance targets and driving performance through utilising metrics.
· Flexibility in working hours.
· Excellent organisational and time management skills.
· Confident and professional working approach and appearance.
· Strong customer service, client focused attitude with the ability to build good working relationships.
· Resilient and tenacious with a ‘can do' approach.
· Knowledge and Understanding of The National Intelligence Model
Health and Safety responsibilities
-Follow Group and company policies and procedures.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents.
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.