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Private International/Referral Hub Supervisor | Imperial College Healthcare NHS Trust
| Posting date: | 18 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 pa inclusive |
| Hours: | Full time |
| Closing date: | 17 August 2024 |
| Location: | London, W6 8RF |
| Company: | IMPERIAL COLLEGE HEALTHCARE NHS TRUST |
| Job type: | Permanent |
| Job reference: | 6491633/290-CR-679 |
Summary
An exciting opportunity has become available for an International Patient & Referral Hub Supervisor within Imperial College Healthcare NHS Trust Private Care.
The successful candidate will be primarily based at Charing Cross Hospital but may be asked to cover at one of our other sites. You will be a highly skilled team player and supervisor with the drive and vision to keep improving both personally and for the benefit of the service. Working closely with external international agencies and embassies, consultants and their secretaries, departmental colleagues, and other Trust divisions, you will always need to maintain a professional and effective work ethic while promoting a first-rate customer service.
Excellent customer service is necessary and some understanding of medical terminology is essential. You will have good communication skills, including a professional and courteous telephone manner and the ability to multi-task and supervise a team of Referral Hub Administrators.
The organisation is committed to developing its staff and is able to provide the right candidate with excellent development opportunities. You will have experience of working in a healthcare or similar setting and have the ability to interact and build positive working relationships. Being an effective communicator and highly organised in your approach, you will be able to provide dynamic and appropriate support as required in a busy environment, whist ensuring our patients have a positive experience within the Trust. Our Referral Hub department is open from 8-6 Mon-Friday.
· To supervise the people, performance and processes of the Private Referral Hub Team
· Allocate tasks for Advocates, insuring cover is provided for all areas and functions that fall within the remit of the Private Referral Hub
· Ensure Logs are in place for all international admissions/initial appointments
· To acquire relevant consultant medical reports for embassies in a timely manner
· To provide a comprehensive and efficient private referral service for patients, Embassies, referral agents and consultants
· To be the first point of contact for International Agents, Affiliates and Embassies
· To work as part of the Private Referral Hub to provide the best possible customer service for patients, consultants, Embassies, referral agents and colleagues.
· To ensure private international/affiliate and general referrals are processed and booked with a private consultant in line with policies and procedures. This requires both timely and accurate input of data onto electronic and paper systems as required.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
This advert closes on Thursday 1 Aug 2024