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Service Delivery Manager – Human Resources

Posting date:	17 July 2024
Salary:	£24.05 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	15 August 2024
Location:	Glenfield, Leicestershire, LE3 8RA
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Leicestershire 0009 170E / 1

Summary

What's involved with this role:

Interim Service Delivery Manager – Human Resources

Job Ref: Leicestershire 0009 170E / 1

Pay Rate: £24.05 per hour PAYE

Hours per week: 37 Monday - Friday, 8am to 4pm

Role Length: This opening assignment is for 3 months

City: Glenfield, Leicestershire

Hybrid working

The purpose of the role is to manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction, empowerment and development support to the teams. Ensuring that services provided are efficient, effective and customer focused in a way that seeks to maximise efficiency to deliver on-going cost savings.

Key Responsibilities:

Manage and monitor the performance and quality of the EMSS HR/Payroll service against key performance indicators and Service Level Agreements.
Lead on the creation, development and promotion of Service Level Agreements specific to areas of responsibility.
Develop and review the appropriateness of KPIs specific to the area of responsibility ensuring that measures are used as an effective tool to monitor and improve performance.
Ensure that knowledge of payroll legislation is current for yourself, your teams and the wider partnership. To support the EMSS partners to ensure that legislative payroll compliance is high in any policy changes.
Be responsible for ensuring the provision of excellent customer service in line with agreed standards and key performance indicators.
Contribute to the strategic direction of the EMSS.
Pro-actively work in partnership with HR colleagues in NCC and LCC and other key stakeholders to ensure excellent service delivery and process improvements.
Manage the Implementation of the Council’s policies and procedures in conjunction with other ESC Team Leaders.
Effectively manage resources to ensure that EMSS processes are delivered efficiently and to service standards.
Engage Improvement co-ordinators/ Development Leads in reviewing and developing efficient and clear processes and procedures.
Lead and engage relevant team members in the process of assessing and implementing relevant new technologies to support modern business efficiency.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Qualifications:

Degree or equivalent professional / management qualification related to Payroll.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of managing transactional payroll processes in a pressurised environment.
Managing HR or Payroll teams responsible for a complex and diverse range of customers.
Experience of using Oracle ERP system or similar HR/Payroll system.
People management and managing performance proactively.
Developing, reviewing, and managing Key Performance Indicators.
Working with a diverse set of key stakeholders and partners across all levels, and being able to influence them in order to develop and maintain effective working relationships and a high level of service.
Continuous improvement methods and techniques.
Working knowledge of HR / Payroll delivery through best practice methodologies.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).





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Job Ref: Leicestershire 0009 170E / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.