Out of Hours - Customer Service Advisor
| Posting date: | 17 July 2024 |
|---|---|
| Salary: | £11 to £12.10 per hour |
| Hours: | Full time |
| Closing date: | 13 August 2024 |
| Location: | Trafford Park, Manchester , Highlands, IV2 7GF |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | CSA OOH_1721125914 |
Summary
Typical shift pattern is a 3-week rotation:
Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call-logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
Manpower UK is acting as an Employment Business in relation to this vacancy.