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Apprentice Customer Service Officer
| Posting date: | 16 July 2024 |
|---|---|
| Salary: | £19,008 to £19,008 per year |
| Additional salary information: | Flexible Pension and Benefits - 5% of the salary |
| Hours: | Full time |
| Closing date: | 13 August 2024 |
| Location: | Colindale, North West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | THE BARNET GROUP |
| Job type: | Apprenticeship |
| Job reference: | TBG002180 |
Summary
14 Months Apprenticeship Program
The Barnet Group
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
The Vacancy
TBG Flex is seeking to hire a Customer Service Apprentice to add to the growing team.
The successful candidate will be responsible for see job description.
What you'll need to succeed
you must be over the age of 16.
not in full time education or work.
have GCSE grade 4 or C in English and Maths.
be eligible to work in the UK.
not already hold a qualification in Business & Admin or a CIPD Level 3.
What you need to do now
If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
We are a London Living Wage Employer
25 days annual leave, rising with length of service
Ability to buy or sell up to five days annual leave per year
Life insurance - 3x of annual salary
Employee Assistance Programme
Volunteering Activities
Flexible and agile working
Flexible Benefits & Pension – access to a variety of benefits to choose from
Career progression across the organisation with our mentoring programme and apprenticeships
Access to extensive learning and training opportunities with learning pool platform
The Barnet Group is a mindful employer with trained Mental Health First Aiders
Our promise and values
We celebrate different points of view and want to encourage a diverse group of residents who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief, and sexual orientation.
We understand that some customers may, due to the nature of their disability, find it difficult to engage with us or access our services. We aim to ensure that all customers are provided with equal opportunities, and to that end we strive to comply with the requirements of the Equality Act 2010. Should you have a disability and require a particular adjustment to be made to allow you to fully participate or engage with us, please make this known to us so that we can consider your request, discuss your requirements with you, and reach an agreement.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
Show respect – we respect each other and our customers.
Find solutions – we find solutions to meet people’s needs.
Make a difference – we make a positive difference to people’s lives.
Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
The Barnet Group
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
The Vacancy
TBG Flex is seeking to hire a Customer Service Apprentice to add to the growing team.
The successful candidate will be responsible for see job description.
What you'll need to succeed
you must be over the age of 16.
not in full time education or work.
have GCSE grade 4 or C in English and Maths.
be eligible to work in the UK.
not already hold a qualification in Business & Admin or a CIPD Level 3.
What you need to do now
If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
We are a London Living Wage Employer
25 days annual leave, rising with length of service
Ability to buy or sell up to five days annual leave per year
Life insurance - 3x of annual salary
Employee Assistance Programme
Volunteering Activities
Flexible and agile working
Flexible Benefits & Pension – access to a variety of benefits to choose from
Career progression across the organisation with our mentoring programme and apprenticeships
Access to extensive learning and training opportunities with learning pool platform
The Barnet Group is a mindful employer with trained Mental Health First Aiders
Our promise and values
We celebrate different points of view and want to encourage a diverse group of residents who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief, and sexual orientation.
We understand that some customers may, due to the nature of their disability, find it difficult to engage with us or access our services. We aim to ensure that all customers are provided with equal opportunities, and to that end we strive to comply with the requirements of the Equality Act 2010. Should you have a disability and require a particular adjustment to be made to allow you to fully participate or engage with us, please make this known to us so that we can consider your request, discuss your requirements with you, and reach an agreement.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
Show respect – we respect each other and our customers.
Find solutions – we find solutions to meet people’s needs.
Make a difference – we make a positive difference to people’s lives.
Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.