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Paediatric Outpatient Administrator | York and Scarborough Teaching Hospitals NHS Foundation Trust
| Posting date: | 16 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 15 August 2024 |
| Location: | York, YO31 8HE |
| Company: | York Teaching Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6337360/419-6337360-POA-FH |
Summary
An exciting opportunity has arisen for a post within the Paediatric Outpatients Team at York Hospital. The team provides an essential, high quality, administration support function, relating to paediatric outpatient services. Working as part of a highly effective and professional clerical and administrative team, the role involves support for a wide range of health professionals and patients.
The post holder will be required to book patients into relevant outpatient clinics for initial and follow up appointments, in accordance with the Referral to Treatment Policy. The post involves the use of multiple electronic systems including the electronic booking system – Electronic Referrals Service (eRS), as well as the in-house data base, Core Patient Database (CPD). This will include electronic referrals, telephone queries from patients wanting to book, change or cancel appointments and dealing with patients face to face on our reception desk.
The post will provide a varied and interesting workload across these key areas:
• Processing patient information and booking appointments via the eRS system and in-house CPD system.
• Covering the Reception desk and dealing with patients who are attending the Paediatric Outpatient clinics, ensuring our patients experience a consistent, efficient and welcoming approach.
• Receiving telephone enquiries in order to book, cancel or change Paediatric Outpatient appointments.
• Ensuring clinics and rooms are appropriately utilised.
• Supporting the Paediatric Administration Coordinator in existing and future clinic planning.
• Working as part of a team.
Our benefits
We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.
• A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Workscheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.
This advert closes on Tuesday 30 Jul 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.