Student Engagement Manager - Plymouth
| Posting date: | 16 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 15 August 2024 |
| Location: | Plymouth, PL7 4QZ |
| Company: | Compass Group |
| Job type: | Permanent |
| Job reference: | 165531 |
Summary
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\\'s, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Development of a tailored contract marketing plan, meeting the needs of the student base/student groups of the institution, which will include the planning and execution of
A plan to drive participation and growth of the key categories, including programme of activity and promotions, liaising with students and customers to gain insights
Delivery of food concepts/pop ups (Centrally developed and 3rd party high street pop ups) to maximise participation, spend and satisfaction
Activity to maximise opportunity of events & key dates, University-specific events including Freshers, Open days, Applicant days and graduation
Develop and implement a communication and engagement strategy to support the marketing plan to inform, promote, communicate and continuously engage with the student and staff population, which will include the planning and delivery of;
Social media and digital communication
Feedback mechanics, forums and focus groups
Core menu and hospitality launch events
Student and staff satisfaction surveys
Student Union & society relationship development, including post graduate, international students, and internships
Monthly reporting to client on Marketing initiatives within the period.
Develop and adopt measurement models to benchmark and monitor the success of all activity in the marketing plan, looking at specific KPI’s around sales, average transaction value, participation satisfaction, and follow up feedback, measure ROI from the engagement activities and report results on a quarterly basis to client and Site Director.
More about the role:
Leadership behaviours:
- Can Do - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
- Share Success – Delegates tasks to develop others
- Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits
- Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation
- Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
- Takes Responsibility – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
- High numeric and analytical skills
- Excellent verbal and written communication skills
- Use of all social media channels to aid communications
- Ability to analyse and evaluate information
- Demonstrates Compass values and recognition principles
- Knowledge of process and planning tools designed to deliver consistent result to expectations including i-Design and social apps e.g. Canva
- Commercially focussed with ability to measure impact and results
- Approach to analysis of work problems and opportunities that allows commercially sound judgements to be made on time
- Ability to quickly gain credibility with key stakeholder groups
An approach to negotiating and building co-operation that supports organisational goals
Who you are:
Our ideal Manager will:
- Previous experience in contract catering
- Experience of leading and managing teams to deliver results
- Track record of growing sales and retaining business
- Excellent written and oral communication skills
- Strong leadership with the ability to motivate and engage teams
- Ability to liaise with colleagues, customers and clients at all levels
- Quality and process driven with particular focus on delivering results
- Compliant with Company policies and procedures in line with client agreements
- IT Literate (MS Office, Email)