Receptionist and Business Support Assistant
| Posting date: | 15 July 2024 |
|---|---|
| Salary: | £26,777 per year |
| Hours: | Full time |
| Closing date: | 22 July 2024 |
| Location: | Reigate, Surrey, RH2 8EF |
| Company: | Surrey County Council |
| Job type: | Contract |
| Job reference: | SCC/TP/288051/1359_1721037475 |
Summary
This role has a starting salary of £26,777 per annum, based on a 36 hour working week.
This is an 18 month fixed term contract opportunity with a set working pattern of Monday to Friday, 8:30am until 4:30pm.
We are excited to be hiring a new Reception and Business Support Assistant to join our fantastic Business Support team at Surrey Fire and Rescue. The team are based at Woodhatch Place, Reigate and play a key part in supporting the Fire and Rescue service. We are the first point of contact for all of those coming to our headquarters.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Team
The Business Support team support all elements of the day to day running of Surrey Fire and Rescue. You will be working with a variety of teams and individuals from both your local fire service and council but also be working alongside partner agencies and national fire and rescue services. You will be part a of diverse network of team members who all play their part within the service. All employees represent the service, and we deliver based on our core code of ethics in everything we do.
About the Role
The post holder will be part of the larger business support team but will hold the main responsibility of overseeing and coordinating our front desk / reception area.
This will include duties such as:
- Answering phone calls through the use of a switchboard (calls are mainly non-emergency, but can occasionally include emergency calls)
- Directing visitors to the correct person or location on site, ensuring that all health and safety and security measures have been explained and implemented
- Production and allocation of all service ID cards
- Administering room bookings, setting up meeting facilities and maintaining relevant information and procedures
- Answering emails that come into both your individual inbox and a variety of generic inboxes in a timely manner
- Directing other emails and other forms of communications on to the correct department/person
- Manage our post room and all outgoing and incoming mail/deliveries
- Overseeing all station supplies and making sure tools are available for others to complete their roles
The post holder will be required to undertake a variety of administration tasks and projects that help support the Business Support Team and the wider service, such as typing reports, letters and minutes of meetings, complete finance requests etc. A strong customer service background is required along with a natural, friendly and welcoming manner, as you will be the first point of contact for all internal and external visitors to the service.
As part of the business support team, you will meet people from across the service and will gain a wealth of knowledge through interaction with teams and involvement in supporting all. Your networking and collaborative working will naturally grow your skill base and allow for the potential for future growth.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- An experienced background in using switchboard systems
- A strong customer service background
- Be confident and have experience in Microsoft/Office365 (Word,Excel, Powerpoint etc)
- The ability to communicate clearly and calmly in a variety of challenging situations
The job advert closes at 23:59 on 21/07/2024 with interviews to follow.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.