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Housing Officer (Fixed Term)
| Posting date: | 15 July 2024 |
|---|---|
| Salary: | £35,577 to £39,264 per year |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Kingston Upon Thames, South West London |
| Remote working: | On-site only |
| Company: | Kingston Council |
| Job type: | Permanent |
| Job reference: | 3045 |
Summary
About the Borough
This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.
Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.
Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.
Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.
We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.
Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.
About the Role
The Council is focused on delivering the best possible outcomes for its residents. To do this
the Council needs employees who thrive in an agile and networked organisation and can
provide a housing service that reflects the needs of its residents. This means:
Delivering an integrated housing service to tenants and leasehold customers and to
work closely with other teams, councillors and Tenants & Residents Associations to achieve
and maintain sustainable tenancies in sustainable communities.
Providing a proactive and customer focused housing management service across a
designated area and ensuring that the Council fulfils its legal and contractual obligations to
tenants and leaseholders.
Acting as a regular and visible presence on estates, taking action to make sure estates
are safe and well maintained and providing advice, information and reports on any housing
management matter.
Championing resident and community engagement and involvement at all times;
including working with residents to develop estate improvement plans
The role reports directly to the Operations Manager for Landlord Services and is responsible
for providing a housing management service to an allocated geographical area. There is
currently no line management responsibility.
About Us
Customer Service & Focus
Meets the Council’s customer service standards by demonstrating professionalism and
courtesy at all times to colleagues, customers and stakeholders.
Understands the needs and expectations of internal and external customers
Liaises with partner services including internal departments and external organisations
and provides them with information and advice relating to the services provided.
Drives customer involvement in service delivery and puts the customer at the centre
of everything that we do.
Demonstrates a “can-do” attitude to customer services based on empathy and excellent communication.
Demonstrates ownership, responsibility, flexibility and collaboration with others that raises the Council’s profile Communications
Uses effective and accessible methods of communicating with residents taking into account individual needs and contributes to the delivery of the communications and engagement strategy
Ensures clear and appropriate communication and the sharing of information between external and internal teams, organisations and networks to create opportunities
About You
Be proactive and responsive
Hold an educational qualification
Have excellent communication skills-, i.e., Communicating clearly, confidently and
appropriately with residents, partners and colleagues using the best methods of communication
Have housing/tenancy management experience
Be Numerate and have good report/letter writing skills
Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other
public services
Demonstrate agility and adaptability in mindset and ways of working
Demonstrate innovation and creativity
Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management.
Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
Demonstrate commitment to own personal and professional development to meet the changing demands of the role
Demonstrate a high level of innovation and creativity.
This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.
Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.
Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.
Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.
We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.
Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.
About the Role
The Council is focused on delivering the best possible outcomes for its residents. To do this
the Council needs employees who thrive in an agile and networked organisation and can
provide a housing service that reflects the needs of its residents. This means:
Delivering an integrated housing service to tenants and leasehold customers and to
work closely with other teams, councillors and Tenants & Residents Associations to achieve
and maintain sustainable tenancies in sustainable communities.
Providing a proactive and customer focused housing management service across a
designated area and ensuring that the Council fulfils its legal and contractual obligations to
tenants and leaseholders.
Acting as a regular and visible presence on estates, taking action to make sure estates
are safe and well maintained and providing advice, information and reports on any housing
management matter.
Championing resident and community engagement and involvement at all times;
including working with residents to develop estate improvement plans
The role reports directly to the Operations Manager for Landlord Services and is responsible
for providing a housing management service to an allocated geographical area. There is
currently no line management responsibility.
About Us
Customer Service & Focus
Meets the Council’s customer service standards by demonstrating professionalism and
courtesy at all times to colleagues, customers and stakeholders.
Understands the needs and expectations of internal and external customers
Liaises with partner services including internal departments and external organisations
and provides them with information and advice relating to the services provided.
Drives customer involvement in service delivery and puts the customer at the centre
of everything that we do.
Demonstrates a “can-do” attitude to customer services based on empathy and excellent communication.
Demonstrates ownership, responsibility, flexibility and collaboration with others that raises the Council’s profile Communications
Uses effective and accessible methods of communicating with residents taking into account individual needs and contributes to the delivery of the communications and engagement strategy
Ensures clear and appropriate communication and the sharing of information between external and internal teams, organisations and networks to create opportunities
About You
Be proactive and responsive
Hold an educational qualification
Have excellent communication skills-, i.e., Communicating clearly, confidently and
appropriately with residents, partners and colleagues using the best methods of communication
Have housing/tenancy management experience
Be Numerate and have good report/letter writing skills
Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other
public services
Demonstrate agility and adaptability in mindset and ways of working
Demonstrate innovation and creativity
Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management.
Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
Demonstrate commitment to own personal and professional development to meet the changing demands of the role
Demonstrate a high level of innovation and creativity.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.