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Customer Services Administration Support
| Posting date: | 15 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,322 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme |
| Hours: | Full time |
| Closing date: | 14 August 2024 |
| Location: | Alfreton |
| Company: | Unipart Group |
| Job type: | Permanent |
| Job reference: | 1333 |
Summary
Job Advert
Customer Services Administration Support
Alfreton (DE55 4QJ)
£24,322 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and
flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play providing
effective and accurate administrative support to the Customer Service Team.
Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own
personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As Customer Services Administration Support you will ensure a high-quality service is always a key focus, utilising a combination
of communication, administration and customer service skills.
As part of your key responsibilities you’ll:
* Administer internal/external enquiries and data accurately, utilising business applications
* Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
* Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
* Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
* Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is
disseminated swiftly and accurately
* Maintain an understanding of and responsibility for the health, safety and security of self, others and business property
* Manage own personal development, achievement of personal and team objectives and KPIs
* Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this
role!
* IT literate
* Ability to work on own initiative
* Problem solver
* Excellent communication
* Planning, prioritisation and management of workload
* Experience of working with stakeholders at all levels
* Professional, helpful and ‘can-do’ attitude
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of
opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the
grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or
civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected
characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment
which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of
yourself and do your best work every day.
Customer Services Administration Support
Alfreton (DE55 4QJ)
£24,322 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and
flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play providing
effective and accurate administrative support to the Customer Service Team.
Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own
personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As Customer Services Administration Support you will ensure a high-quality service is always a key focus, utilising a combination
of communication, administration and customer service skills.
As part of your key responsibilities you’ll:
* Administer internal/external enquiries and data accurately, utilising business applications
* Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
* Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
* Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
* Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is
disseminated swiftly and accurately
* Maintain an understanding of and responsibility for the health, safety and security of self, others and business property
* Manage own personal development, achievement of personal and team objectives and KPIs
* Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this
role!
* IT literate
* Ability to work on own initiative
* Problem solver
* Excellent communication
* Planning, prioritisation and management of workload
* Experience of working with stakeholders at all levels
* Professional, helpful and ‘can-do’ attitude
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of
opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the
grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or
civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected
characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment
which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of
yourself and do your best work every day.