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Support Worker
| Posting date: | 13 July 2024 |
|---|---|
| Salary: | £12.80 to £12.80 per hour |
| Hours: | Full time |
| Closing date: | 12 August 2024 |
| Location: | West Bridgford, Nottingham |
| Remote working: | On-site only |
| Company: | TDM Consulting Ltd |
| Job type: | Contract |
| Job reference: | RQ1292830 |
Summary
Our client is looking for a dedicated Contact Support Worker to join their Contact Support Service team. The role involves facilitating formal contact between children and young people (aged 0-17) and their families. This includes arranging, supervising, and recording contact sessions, ensuring the accurate recording of information, and identifying and reporting any safeguarding concerns. Occasionally, the post-holder may be required to attend court to contribute evidence as part of care proceedings. The role requires flexibility, as the post-holder will work from various venues across the county and must be able to work within core hours (8.30am to 7.00pm) and occasionally at weekends.
Key Responsibilities:
- Respond promptly and efficiently to requests to arrange or modify contact sessions.
- Organize transport and contact arrangements, and liaise with service users, families, and other professionals.
- Collect and escort children to and from various venues, including foster care, schools, children's centers, and private nurseries.
- Supervise contact arrangements between parents/carers and children/young people.
- Maintain appropriate boundaries during contact sessions and identify breaches of the Contact Agreement.
- Record contact notes promptly and accurately in accordance with relevant policies and procedures.
- Report significant events and safeguarding concerns to the Line Manager immediately.
- Attend and actively contribute to professional meetings related to children and young people.
- Participate in the cleaning of play equipment and maintenance of the environment.
- Provide guidance, advice, and support to parents/carers as required.
- Work effectively as part of a team and maintain good working relationships.
Key Accountabilities:
- Maintain a high degree of professionalism in all aspects of the role.
- Achieve and maintain high standards of quality and efficiency in services provided.
- Develop and improve personal skills through relevant training and staff development processes.
- Facilitate the efficient and cost-effective use of resources.
- Ensure confidentiality of information in respect of records and tasks undertaken.
- Contribute to a safe, considerate, and supportive working environment.
- Comply with relevant legislation, policies, procedures, and guidance, including Health & Safety.
- Demonstrate a commitment to equal opportunities and non-discriminatory service delivery.
Person Specification:
Education and Knowledge:
- GCSE passes at grade C or above in English and Maths.
- QCF Level 3 (or NVQ Level 3) in Social Care or Child Care, or equivalent qualification (working towards the qualification is acceptable).
- Thorough understanding of safeguarding and child protection issues.
- Ability to accurately record information and produce reports.
- Understanding of teamwork and ability to contribute to team meetings.
- Good understanding of child development and attachment theories.
- Awareness of good parenting practices and ability to model these to parents/young people.
- Understanding of various behavior management strategies.
- Commitment to maintaining confidentiality in all aspects of work.
Personal Skills and General Competencies:
- Excellent organizational skills and ability to prioritize tasks effectively.
- Strong communication skills, capable of engaging with a range of professionals and families.
- Commitment to excellent customer care and continuous improvement.
- Ability to work well both independently and as part of a team.
- Warm, caring personality with the ability to relate sensitively to children, young people, parents, and carers.
- Tolerant and non-judgmental attitude with a commitment to partnership working.
Experience:
- Minimum of one year's experience working with children and/or young people.
Role Dimensions:
- Work as part of the Contact Support Team.
- No financial responsibilities.
- No staff management responsibilities.
Key Responsibilities:
- Respond promptly and efficiently to requests to arrange or modify contact sessions.
- Organize transport and contact arrangements, and liaise with service users, families, and other professionals.
- Collect and escort children to and from various venues, including foster care, schools, children's centers, and private nurseries.
- Supervise contact arrangements between parents/carers and children/young people.
- Maintain appropriate boundaries during contact sessions and identify breaches of the Contact Agreement.
- Record contact notes promptly and accurately in accordance with relevant policies and procedures.
- Report significant events and safeguarding concerns to the Line Manager immediately.
- Attend and actively contribute to professional meetings related to children and young people.
- Participate in the cleaning of play equipment and maintenance of the environment.
- Provide guidance, advice, and support to parents/carers as required.
- Work effectively as part of a team and maintain good working relationships.
Key Accountabilities:
- Maintain a high degree of professionalism in all aspects of the role.
- Achieve and maintain high standards of quality and efficiency in services provided.
- Develop and improve personal skills through relevant training and staff development processes.
- Facilitate the efficient and cost-effective use of resources.
- Ensure confidentiality of information in respect of records and tasks undertaken.
- Contribute to a safe, considerate, and supportive working environment.
- Comply with relevant legislation, policies, procedures, and guidance, including Health & Safety.
- Demonstrate a commitment to equal opportunities and non-discriminatory service delivery.
Person Specification:
Education and Knowledge:
- GCSE passes at grade C or above in English and Maths.
- QCF Level 3 (or NVQ Level 3) in Social Care or Child Care, or equivalent qualification (working towards the qualification is acceptable).
- Thorough understanding of safeguarding and child protection issues.
- Ability to accurately record information and produce reports.
- Understanding of teamwork and ability to contribute to team meetings.
- Good understanding of child development and attachment theories.
- Awareness of good parenting practices and ability to model these to parents/young people.
- Understanding of various behavior management strategies.
- Commitment to maintaining confidentiality in all aspects of work.
Personal Skills and General Competencies:
- Excellent organizational skills and ability to prioritize tasks effectively.
- Strong communication skills, capable of engaging with a range of professionals and families.
- Commitment to excellent customer care and continuous improvement.
- Ability to work well both independently and as part of a team.
- Warm, caring personality with the ability to relate sensitively to children, young people, parents, and carers.
- Tolerant and non-judgmental attitude with a commitment to partnership working.
Experience:
- Minimum of one year's experience working with children and/or young people.
Role Dimensions:
- Work as part of the Contact Support Team.
- No financial responsibilities.
- No staff management responsibilities.