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Coop Homes Business Services Co-Ordinator
| Posting date: | 12 July 2024 |
|---|---|
| Salary: | £32,200.00 per year |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Teddington, South West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Permanent |
| Job reference: |
Summary
In your role you’ll:
Manage our social media channels content and
respond to comments.
Collaborate with colleagues to keep our external and internal webpages updated and engaging.
Project manage business change to ensure services are responsive to customer needs.
Update marketing materials.
Analyse engagement and performance and produce relevant reports.
Accurately maintain our housing management system and conduct regular data cleansing.
Project manage and be the key point of contact in the mobilisation and demobilisation of client contracts.
Coordinate business requirements and provide IT support for systems including Allpay, Fixflo, Omniledger and Pyramid Messenger.
Support users in use of SharePoint and MS products
to maintain systems, minimise downtime and pre-empt
any issues.
Plan and co-ordinate tasks with third parties and colleagues on internal and/or external system upgrades.
Manage the ‘My Tenancy’ online service.
Co-ordinate responses to Subject Access requests, including document redaction.
Co-ordinate team meetings and events.
Collaborate with colleagues across the business to improve ways of working, deliver efficiencies, increase value for money and work in line with sector regulations.
Resolve issues and respond to queries quickly and accurately, keeping colleagues and customers updated at every step of the way, achieving the highest levels of customer satisfaction.
Be super organised, working collaboratively across the business, keeping colleagues and teams on track to deliver our goals and targets and
remain compliant.
Be prepared to take on other duties necessary for the smooth running of the business and delivering a great customer experience.
We’re looking for someone with experience of:
Working in a similar systems, operations support or business services role
Maintaining a professional social media presence
Communicating clearly, concisely and thoughtfully verbally and in writing
Working in a fast-paced organisation that delivers exceptional customer service
Proficient in using MS office and other applications.
It would blow us away if you had:
Experience of creating and updating website and social media content
Experience of project management or process mapping and service design
The key behaviours we expect in the role include:
Role modelling our values: We care / We deliver / We learn.
Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing service.
Taking pride in being organised so you can work with pace and deliver your promises on time.
Being highly self-motivated with the ability to work autonomously and without close supervision.
Working in an organised and methodical manner with excellent attention to detail and accuracy and an obsession for getting things right first time.
Building trust by doing what you say you will.
Making wise decisions and using your initiative to resolve issues quickly without over complicating things.
Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
Taking ownership and being tenacious to make things happen.
Being the best version of yourself in every situation and showing resilience even when it’s tough.
Demonstrating great people skills to build collaborative relationships with customers and stakeholders.
Holding your hands up if you make a mistake, quickly re-focusing to put things right and demonstrating learning to ensure it doesn’t happen again.
Contributing to team discussions and seizing opportunities to be brave and step outside of your comfort zone for the greater good.
A willingness to learn and improve your skills and knowledge, both for your own personal development and to improve efficiency.
Don’t just find a job. Feel it.
Manage our social media channels content and
respond to comments.
Collaborate with colleagues to keep our external and internal webpages updated and engaging.
Project manage business change to ensure services are responsive to customer needs.
Update marketing materials.
Analyse engagement and performance and produce relevant reports.
Accurately maintain our housing management system and conduct regular data cleansing.
Project manage and be the key point of contact in the mobilisation and demobilisation of client contracts.
Coordinate business requirements and provide IT support for systems including Allpay, Fixflo, Omniledger and Pyramid Messenger.
Support users in use of SharePoint and MS products
to maintain systems, minimise downtime and pre-empt
any issues.
Plan and co-ordinate tasks with third parties and colleagues on internal and/or external system upgrades.
Manage the ‘My Tenancy’ online service.
Co-ordinate responses to Subject Access requests, including document redaction.
Co-ordinate team meetings and events.
Collaborate with colleagues across the business to improve ways of working, deliver efficiencies, increase value for money and work in line with sector regulations.
Resolve issues and respond to queries quickly and accurately, keeping colleagues and customers updated at every step of the way, achieving the highest levels of customer satisfaction.
Be super organised, working collaboratively across the business, keeping colleagues and teams on track to deliver our goals and targets and
remain compliant.
Be prepared to take on other duties necessary for the smooth running of the business and delivering a great customer experience.
We’re looking for someone with experience of:
Working in a similar systems, operations support or business services role
Maintaining a professional social media presence
Communicating clearly, concisely and thoughtfully verbally and in writing
Working in a fast-paced organisation that delivers exceptional customer service
Proficient in using MS office and other applications.
It would blow us away if you had:
Experience of creating and updating website and social media content
Experience of project management or process mapping and service design
The key behaviours we expect in the role include:
Role modelling our values: We care / We deliver / We learn.
Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing service.
Taking pride in being organised so you can work with pace and deliver your promises on time.
Being highly self-motivated with the ability to work autonomously and without close supervision.
Working in an organised and methodical manner with excellent attention to detail and accuracy and an obsession for getting things right first time.
Building trust by doing what you say you will.
Making wise decisions and using your initiative to resolve issues quickly without over complicating things.
Remaining curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
Taking ownership and being tenacious to make things happen.
Being the best version of yourself in every situation and showing resilience even when it’s tough.
Demonstrating great people skills to build collaborative relationships with customers and stakeholders.
Holding your hands up if you make a mistake, quickly re-focusing to put things right and demonstrating learning to ensure it doesn’t happen again.
Contributing to team discussions and seizing opportunities to be brave and step outside of your comfort zone for the greater good.
A willingness to learn and improve your skills and knowledge, both for your own personal development and to improve efficiency.
Don’t just find a job. Feel it.