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Taxation Manager
| Posting date: | 12 July 2024 |
|---|---|
| Salary: | £42,823 to £51,022 per year |
| Hours: | Full time |
| Closing date: | 24 July 2024 |
| Location: | Crawley, West Sussex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Crawley Borough Council |
| Job type: | Permanent |
| Job reference: | RC3 |
Summary
An exciting opportunity has arisen to lead our established Revenues team through a period of change and development as we embrace new technologies and more efficient ways of working.
We’re looking for an experienced manager to lead the team, who will help us operate a slick and efficient service internally, while providing the best experience for our residents and businesses. The team will have access to new technology and a dedicated finance systems team to help on this journey.
Reporting to the Systems Accountant, you will be responsible for a team of seventeen Revenues staff, with three direct reports. You will be hands on to assist in the day-to-day duties within the team. You’ll be experienced in managing change, comfortable with reviewing and challenging current procedures and implementing process improvements.
This is a varied role and your duties will include:
- leading the Revenues Team, including Non Domestic Rates and Council Tax, and managing income collection processes for these two areas
- identifying training and development needs within the team to ensure that all staff are fully trained in relevant procedures and new technologies
- the know how to provide high-quality customer service and advice to our customers and always communicate clearly and effectively
managing rating and banding of properties and variations
- supporting and advising staff with complex cases
- building effective working relationships with other internal services and stakeholders, using and sharing intelligence and insight to improve the customer experience
We’re looking for someone with:
- current and detailed knowledge and understanding of local taxation
excellent relationship management skills and the ability to navigate diverse and sometimes conflicting stakeholder views and interests
strong communication skills and the ability to build rapport and deal with issues
- the ability to make effective evidence-based decisions under constraints or in the face of uncertainty, complexity or incomplete information
- project management experience and a focus on continuous improvement of service delivery, ensuring efficient and effective processes and high levels of customer service
- willingness to exploit technology to enhance processes and service delivery
- a creative, innovative, positive and fresh thinking approach, ready to challenge the status quo and bring new ideas
Additional information
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. You will be based at the town hall in our new state-of-the-art offices, with excellently designed spaces that facilitate collaborative working. We have a hybrid working arrangement which allows a balance of working from home and at least two days a week in the office.
A Baseline Personnel Security Standard check is required as part of this role, and that will also entail the successful applicant undertaking a Basic DBS Check.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email Mohammed Din, Systems Accountant at mohammed.din@crawley.gov.uk, or call on 01293 438333.
We’re looking for an experienced manager to lead the team, who will help us operate a slick and efficient service internally, while providing the best experience for our residents and businesses. The team will have access to new technology and a dedicated finance systems team to help on this journey.
Reporting to the Systems Accountant, you will be responsible for a team of seventeen Revenues staff, with three direct reports. You will be hands on to assist in the day-to-day duties within the team. You’ll be experienced in managing change, comfortable with reviewing and challenging current procedures and implementing process improvements.
This is a varied role and your duties will include:
- leading the Revenues Team, including Non Domestic Rates and Council Tax, and managing income collection processes for these two areas
- identifying training and development needs within the team to ensure that all staff are fully trained in relevant procedures and new technologies
- the know how to provide high-quality customer service and advice to our customers and always communicate clearly and effectively
managing rating and banding of properties and variations
- supporting and advising staff with complex cases
- building effective working relationships with other internal services and stakeholders, using and sharing intelligence and insight to improve the customer experience
We’re looking for someone with:
- current and detailed knowledge and understanding of local taxation
excellent relationship management skills and the ability to navigate diverse and sometimes conflicting stakeholder views and interests
strong communication skills and the ability to build rapport and deal with issues
- the ability to make effective evidence-based decisions under constraints or in the face of uncertainty, complexity or incomplete information
- project management experience and a focus on continuous improvement of service delivery, ensuring efficient and effective processes and high levels of customer service
- willingness to exploit technology to enhance processes and service delivery
- a creative, innovative, positive and fresh thinking approach, ready to challenge the status quo and bring new ideas
Additional information
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. You will be based at the town hall in our new state-of-the-art offices, with excellently designed spaces that facilitate collaborative working. We have a hybrid working arrangement which allows a balance of working from home and at least two days a week in the office.
A Baseline Personnel Security Standard check is required as part of this role, and that will also entail the successful applicant undertaking a Basic DBS Check.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email Mohammed Din, Systems Accountant at mohammed.din@crawley.gov.uk, or call on 01293 438333.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.