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Trainee Telephone Debt Adviser
| Posting date: | 12 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 July 2024 |
| Location: | PL1 1QX |
| Remote working: | On-site only |
| Company: | Citizens Advice Plymouth |
| Job type: | Permanent |
| Job reference: | 2425 015 |
Summary
Would you like to be part of a team that supports people in finding solutions to their money problems and making a difference daily?
We are currently looking for trainee advisers to join our friendly and supportive team, funded by the Money & Pensions Service (MaPS) to provide an England-wide phone and digital debt service. The service is free to clients struggling with debts and will offer a full range of support from information and referrals, through to advice and casework, helping clients find a way forward with their debts.
The role you’re applying for will join an existing team of experienced caseworkers who advise clients and provide additional follow-on support to those who need further help to deal with their debt. Our team delivers this service in collaboration with 8 other local Citizens Advice around the country, working together as one National contact centre.
In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times. You will be supporting clients on the phone, and through email and webchat, giving advice, signposting to other organisations, and helping them to access self-help tools.
You will be exploring people’s situations and providing advice around their options for their debt issues. It can sometimes be a challenging role, but you will be provided with thorough training and support.
This role will be based full-time in our Plymouth city centre office.
HOURS
The role is 37 hours per week and the service will include out-of-hours provision for clients and operate shifts covering the hours of 9am – 8pm Monday to Friday, and Saturday 9.30am to 1pm. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
START DATE
The start date for this role is Tuesday 10th September 2024 with interviews on 5th August.
TRAINING
Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 6-week period, and you must be available for the full 6-week training period – no annual leave will be authorised for these weeks.
FOR FURTHER INFORMATION ABOUT THIS VACANCY
Please go to our website for the application pack.
CLOSING DATE
Tuesday 30th July 2024 at 9am
We reserve the right to withdraw an advertised post at any time.
TO APPLY
Please complete the application form in full and return it to recruitment@citizensadviceplymouth.org.uk by 9am on Tuesday 30th July 2024.
We are currently looking for trainee advisers to join our friendly and supportive team, funded by the Money & Pensions Service (MaPS) to provide an England-wide phone and digital debt service. The service is free to clients struggling with debts and will offer a full range of support from information and referrals, through to advice and casework, helping clients find a way forward with their debts.
The role you’re applying for will join an existing team of experienced caseworkers who advise clients and provide additional follow-on support to those who need further help to deal with their debt. Our team delivers this service in collaboration with 8 other local Citizens Advice around the country, working together as one National contact centre.
In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times. You will be supporting clients on the phone, and through email and webchat, giving advice, signposting to other organisations, and helping them to access self-help tools.
You will be exploring people’s situations and providing advice around their options for their debt issues. It can sometimes be a challenging role, but you will be provided with thorough training and support.
This role will be based full-time in our Plymouth city centre office.
HOURS
The role is 37 hours per week and the service will include out-of-hours provision for clients and operate shifts covering the hours of 9am – 8pm Monday to Friday, and Saturday 9.30am to 1pm. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
START DATE
The start date for this role is Tuesday 10th September 2024 with interviews on 5th August.
TRAINING
Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 6-week period, and you must be available for the full 6-week training period – no annual leave will be authorised for these weeks.
FOR FURTHER INFORMATION ABOUT THIS VACANCY
Please go to our website for the application pack.
CLOSING DATE
Tuesday 30th July 2024 at 9am
We reserve the right to withdraw an advertised post at any time.
TO APPLY
Please complete the application form in full and return it to recruitment@citizensadviceplymouth.org.uk by 9am on Tuesday 30th July 2024.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.