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Lin Acc Support Worker | The Christie NHS Foundation Trust

Job details
Posting date:	12 July 2024
Salary:	Not specified
Additional salary information:	£22,816 - £24,336 pro rota, per annum
Hours:	Full time
Closing date:	11 August 2024
Location:	Salford, M6 8HD
Company:	The Christie NHS Foundation Trust
Job type:	Permanent
Job reference:	6475103/413-84918-CNS-AK

Summary

The post-holder is responsible for the provision of high quality and comprehensive day-to-day clinical, administrative and clerical support within the Radiotherapy department based at The Christie at Salford. The individual is expected to carry out delegated clinical, administrative and clerical support and to ensure appropriate care, information and support is given to all patients and their carer’s.

The provision of comprehensive support for treatment machines, pre-treatment imaging, mould room and clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care.

Provide reception cover for the department as well as collation, input and analysis of relevant patient data while problem solving and communicating effectively.Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy and taking glucometer readings.

The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.

Communication Skills:
• Ensuring accurate recording/input of treatment and planning data
• Organising and scheduling patient appointments
• Greeting and escorting patients
• Assisting patients with appointment queries

Knowledge, training and experience:
• Problem solving & forward thinking
• Uses knowledge of integrated clinical information systems for collating data and adding referrals
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

Personal Skills:
• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

Planning and Organisation:
• Triage and management of radiotherapy booking forms
• Booking and scheduling of radiotherapy planning and treatment appointments across all sites

Other Responsibilities:
• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient’s treatment
• Creation of Follow up appointments on treatment completion

Patient Care:
• Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager (including phlebotomy and blood glucose monitoring)
• Record patient information and data and contribute to the implementation of patients clinical care packages

Effort:
• Patient transfer
• Manual handling tasks as required

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Communication Skills

· Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries

· To assist and support radiotherapy staff to support the patients’ physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition

· Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers

· Liaises between all Christie radiotherapy centers, host sites and community where appropriate

Knowledge, training and experience

· Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals

· Data input and radiotherapy completion tasks

· Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

· Complies with policies, procedures, rules, regulations and departmental protocols

· Production of suitable immobilisation equipment

· Provide clinical support for radiotherapy anaesthetic and recovery areas

· Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed

· Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings

Personal Skills

· Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

· Produces departmental statistics using appropriate systems, ensuring submission within given deadlines

· Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided

· Cover the reception desk as needed, answering internal or external telephone calls

· Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act

Planning and Organisation

· Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites

· Books patient transport where applicable and deals with transport queries

· Booking and scheduling of physiotherapy and complimentary therapy and support services on site

· Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas

· Using patient management system, ensure all radiotherapy appointments are recorded on CareFlow

· Where appropriate use the CareFlow system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment (if required)

Responsibilities

· Is responsible for stock control in areas of work

· Is responsible for the production and processing of all relevant completion letters following a patient’s treatment

· Creation of Follow up letters on patient’s treatment completion

· Pre-treatment imaging support

· Prepares patients for diagnostic procedures

· Provide continuity of support during the absence of other clinical support workers, and booking team members

· Clinical and clerical support for all clinics in the Christie network, including AHP services

· Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation

Patient Care

· Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager

· Will record patient information and data and contribute to the implementation of patients clinical care packages

Freedom to Act

· Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies

· When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from

Effort

· Patient transfer

· Manual handling tasks as required

Working Conditions

· Working hours must be flexible to the needs of the service, this may include working weekends

· Expected to participate in all shift patterns

Teaching/Training

· Attends all relevant mandatory training courses

· Maintains own personal development

· Participate in relevant training, meetings and work at other sites within the network as required

· Assists in the training and/or orientation of clinical support worker, receptionists and any other students

· Complete Christie Care Certificate as mandated by the Trust

· Required to demonstrate tasks and duties to new and less experienced members of the team

· This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/principal radiographer

This advert closes on Sunday 21 Jul 2024

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