Housing Officer
| Posting date: | 11 July 2024 |
|---|---|
| Salary: | £30,000.0 to £35,000.0 per year |
| Additional salary information: | depending on experience |
| Hours: | Full time |
| Closing date: | 10 August 2024 |
| Location: | Plymouth, Devon, PL1 1HY |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4585436_1720712829 |
Summary
Housing Officer
Plymouth
Full time - Permanent
Hybrid
Your new company
Hays has an exciting new role working within a housing association providing homes across London and the South West. It is an exciting time to join this business assisting in providing affordable and safe housing with investments being made to expand and improve their services. Currently supporting over 84,000 homes.
Your new role
You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers' needs and making changes when needed.You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.
What you'll need to succeed
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience of providing excellent customer service, contributing to us achieving a 90% customer satisfaction rate.
- Previous experience, or knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
- Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes.
You'll need to be prepared to travel and have a full UK driving licence and access to your own transport.A DBS check will be undertaken for the successful candidate.
What you'll get in return
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers.
- A range of wellbeing discounts, including gym Memberships
- A wide selection of other benefits available
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk