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Response Repairs Surveyor x 2 – Property Services

Posting date:	11 July 2024
Salary:	£276.00 per day
Additional salary information:	per day PAYE
Hours:	Full time
Closing date:	09 August 2024
Location:	City of Bristol, BS4 3EZ
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Bristol 5251755

Summary

What's involved with this role:

Interim Response Repairs Surveyor x 2 – Property Services

Job Ref: Bristol 5251755

Pay Rate: £276.00 per day PAYE

Hours per week: 37 Monday - Friday, 8am to 4.30pm

Role Length: This opening assignment is for 5-6 months

City: City of Bristol

The successful candidate will supervise a team of Response Services Surveyors responsible, for responsive repairs to the City Council's stock of dwellings, buildings and land managed by Landlord Services, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done “right-first-time” and achieving high customer satisfaction Within budgetary targets and providing a cost effective, value for money service.

Key Responsibilities:

Supervise and coordinate Response Services Surveyors to provide pre and post Repairs inspections as directed by the Council's scheduling system.
With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.
Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met.
Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.
Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective.
Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.
Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.
Assist the Responsive Repairs Manager to monitor and accurately report expenditure and costs against budgets.
Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction.
Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Responsive Repairs Service.
Maintain an up to date knowledge of changes in repairs policy, legislation, case Law, innovation and best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied by all. Reduce the environmental impact of responsive repairs through contract management, material specification, waste management and delivery options.
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Full UK driving licence.

Qualifications:

HNC or equivalent qualification in a construction or building related subject plus a further period of related experience.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of the application of HHSRS and the Housing Ombudsman approach to resolving and managing disrepair is essential.
Experience of scheduling building / planned maintenance works and contract administration.
Must be familiar with damp & mould, understand asbestos.
Experience of communicating with service users, staff and other agencies.
Experience of supervision of contractors, sub-contractors, surveyors and technical staff to manage performance to a high standard.
Knowledge of housing maintenance, repair specifications, diagnosing defects and remedial works
A strong knowledge of social housing management
Knowledge of housing / property management systems (Northgate or similar.
Excellent communication skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).





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Job Ref: Bristol 5251755


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.