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Administration Officer | Oxford University Hospitals NHS Foundation Trust
| Posting date: | 10 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum pro rata |
| Hours: | Full time |
| Closing date: | 09 August 2024 |
| Location: | Headington Oxford, OX3 9DU |
| Company: | Oxford University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6400721/321-MRC-6400721-B3 |
Summary
To provide a high quality, comprehensive and professional administration service in support
of the clinical activities undertaken in the Emergency Department and on the wards of Oxford
University Hospitals NHS Foundation Trust.
To provide a high quality, comprehensive and professional administration service in support
of the clinical activities undertaken in the Emergency Department and on the wards of Oxford
University Hospitals NHS Foundation Trust.
We have over 12000 staff at our Oxford University Hospitals working across many specialties in a wide range of vocations. Each one of us contributes to the care of patients. Whether our role is to provide direct patient care or to support our colleagues who provide that care, we are all here for the same purpose.
Colleges are assisted in developing a set of values that will help us achieve our ambition of delivering compassionate excellence.
• To be responsible for the reception of patients, relatives, carers and ambulance staff
in a calm, professional and polite manner
• To supply clinical staff with the correct documentation to support patients clinical
pathways through the Emergency Department and Emergency Assessment Unit.
• To accurately record and input full data/information into the Trust’s EPR system in a
timely manner.
• To provide excellent customer care that demonstrates a caring and responsive
approach to those attending the hospital.
• Act as a first point of call for patients, relatives and carers presenting to the
Emergency Department and provide guidance on what they can expect
• Keeping a watchful eye on patients in the waiting room.
• Collect personal and confidential information from patients or relatives ensuring tact
and empathy are employed when inputting presenting complaint and using both
computerised and paper-based systems as appropriate. Data may be collected at the
reception desk or directly from seriously ill patients who are already in cubicles within
the department or their relatives.
• Use tact, diplomacy, understanding and compassion when communicating with
patients who may be distressed, hard of hearing or whose first language is not
English.
• To liaise with Ambulance and Police services and relevant departments within the
trust as necessary to ensure a smooth patient pathway.
• File departmental records and organised the culling of filed notes in accordance with
Trust guidelines. To support the collection of notes for Audit/Research as requested
by Team Coordinators/Senior Clinicians
• Photocopying and other general office procedures.
• To contribute in own personal development, through attendance at mandatory
training courses and appraisal
• To understand own role and involvement in the Major Incident Process.
• To ensure that information on overseas and private patients is entered accurately
onto EPR, to ensure appropriate charges are incurred.
• To frequently enter the Resus room to take patient details of Trauma patients who are
seriously ill and requiring urgent medical attention, ensuring the details are added to
the system in an expedited manner.
This advert closes on Wednesday 24 Jul 2024
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