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Complaints and Correspondence Assistant (G4)
| Posting date: | 10 July 2024 |
|---|---|
| Salary: | £12.38 per hour |
| Hours: | Full time |
| Closing date: | 09 August 2024 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1312984 |
Summary
Job Title: Complaints and Correspondence Assistant (G4)
Job Category: Support Staff DBS Checked
Client: Cardiff Council
Location: County Hall, Cardiff
Salary: £12.38 per hour (PAYE)
Hours Per Week: 37.00 (09:00 - 17:00)
Contract Duration: 29/07/2024 - 28/10/2024 (Likely to be extended)
About the Role:
An exciting opportunity has arisen to join the Children’s Services complaints team at Cardiff Council as a Complaints and Correspondence Assistant. We are seeking a motivated individual to provide essential support in managing and processing complaints and correspondence related to our services.
Key Responsibilities:
Assist the team with administrative tasks related to complaints and correspondence.
Handle telephone complaint calls, taking accurate details of concerns raised by service users.
Monitor and register complaints under the Council’s statutory Social Services Complaints process.
Provide support in maintaining accurate records and documentation.
Assist in the preparation of reports and correspondence related to complaints.
Ensure compliance with relevant policies and procedures in handling complaints.
About You:
The ideal candidate will have strong administrative skills, excellent communication abilities, and a proactive approach to problem-solving. Experience in a similar role and familiarity with social services complaints processes is desirable. A DBS check is required for this position.
Benefits:
Competitive hourly rate of £12.38 (PAYE).
Full-time hours with a consistent schedule.
Opportunity to work within a supportive and dedicated team.
Gain valuable experience in the public sector and contribute to improving services for children and families.
Job Category: Support Staff DBS Checked
Client: Cardiff Council
Location: County Hall, Cardiff
Salary: £12.38 per hour (PAYE)
Hours Per Week: 37.00 (09:00 - 17:00)
Contract Duration: 29/07/2024 - 28/10/2024 (Likely to be extended)
About the Role:
An exciting opportunity has arisen to join the Children’s Services complaints team at Cardiff Council as a Complaints and Correspondence Assistant. We are seeking a motivated individual to provide essential support in managing and processing complaints and correspondence related to our services.
Key Responsibilities:
Assist the team with administrative tasks related to complaints and correspondence.
Handle telephone complaint calls, taking accurate details of concerns raised by service users.
Monitor and register complaints under the Council’s statutory Social Services Complaints process.
Provide support in maintaining accurate records and documentation.
Assist in the preparation of reports and correspondence related to complaints.
Ensure compliance with relevant policies and procedures in handling complaints.
About You:
The ideal candidate will have strong administrative skills, excellent communication abilities, and a proactive approach to problem-solving. Experience in a similar role and familiarity with social services complaints processes is desirable. A DBS check is required for this position.
Benefits:
Competitive hourly rate of £12.38 (PAYE).
Full-time hours with a consistent schedule.
Opportunity to work within a supportive and dedicated team.
Gain valuable experience in the public sector and contribute to improving services for children and families.