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Customer Advisor
| Posting date: | 10 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive plus benefits |
| Hours: | Full time |
| Closing date: | 09 August 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | Arnold Clark Automobiles ltd |
| Job type: | Permanent |
| Job reference: | 53252 |
Summary
We’re recruiting for an enthusiastic Customer Advisor to work at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.
Hours
42.5 hours per week on a rota basis - 5 days out of 7, including weekends.
About the role
Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.
This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties
Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
Placing and amending bookings.
Carrying out follow-up calls and emails for existing bookings.
Taking payments and processing banking.
Using different booking platforms.
Updating our systems on a regular basis.
Essential skills
A high level of accuracy and ability to multi-task.
Excellent interpersonal skills, in person and over the phone.
The ability to work well under pressure.
A proactive and flexible attitude.
The ability to work well as part of a team.
Good computer literacy and accurate keyboard skills.
Highly motivated and committed to delivering outstanding customer service.
Ability to meet deadlines and hit departmental targets.
In return, you’ll receive one of the best employee benefits packages in the industry, including private healthcare, life assurance and preferential rates on new and used cars.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Hours
42.5 hours per week on a rota basis - 5 days out of 7, including weekends.
About the role
Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.
This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties
Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
Placing and amending bookings.
Carrying out follow-up calls and emails for existing bookings.
Taking payments and processing banking.
Using different booking platforms.
Updating our systems on a regular basis.
Essential skills
A high level of accuracy and ability to multi-task.
Excellent interpersonal skills, in person and over the phone.
The ability to work well under pressure.
A proactive and flexible attitude.
The ability to work well as part of a team.
Good computer literacy and accurate keyboard skills.
Highly motivated and committed to delivering outstanding customer service.
Ability to meet deadlines and hit departmental targets.
In return, you’ll receive one of the best employee benefits packages in the industry, including private healthcare, life assurance and preferential rates on new and used cars.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.