Night Concierge & Security Officer
| Posting date: | 09 July 2024 |
|---|---|
| Salary: | £29,521 per year |
| Hours: | Full time |
| Closing date: | 08 August 2024 |
| Location: | City of London, London, E3 3EA |
| Company: | The Guinness Partnership |
| Job type: | Permanent |
| Job reference: | 10627_1720537457 |
Summary
About Us
The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.
Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.
About the role
We have an exciting opportunity for an experienced Concierge to join our team working nights on a permanent basis in East London.
Reporting into the Estates services Manager, you will be responsible for providing a service that is welcoming and an effective access control service which ensures a clean, safe and secure living environment for our tenants at Leaside Lock in East London. Your role will consist of cleaning, access control, CCTV monitoring & Security patrols.
You will be required to spend 50% of your role patrolling the estate (including buildings) and promptly recording and reporting all incidents (including fly tipping, minor repairs, litter picking, graffiti, and safeguarding alerts). There will also be a requirement to undertake light cleaning of customer amenities in preparation for reopening the following day, along with other cleaning tasks to the estate/buildings as required.
Our Concierge team all lone work on a shift basis covering 24/7 so you will be included in the rota which consists of 4 Days on 4 Days off - working nights 7pm - 7am.
What we're looking for
We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only have experience in a customer service environment, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.
You'll also be able to demonstrate:
Essential:
- Previous Concierge experience in a residential setting
- Good time management.
- Good team working skills and flexible approach to work.
- Good level of IT skills and knowledge of CCTV operation.
- Direct experience of working with customers and customer feedback in a service delivery environment.
- Understanding of the importance of health and safety compliance.
- Good oral and written communications
Desirable:
- Experience of using Dwellant (concierge software)
- Previous experience of operating CCTV, including compliance with the Information Commissioner's CCTV Code of Practice
- Contractor management and experience in the delivery of estate, cleaning, caretaking and maintenance services
- Experience of Health and Safety legislation and best practice in the delivery of estate services
What you will get in return:
- Competitive pay £29,521 per annum.
- Permanent, 4 Days on 4 Days off - 7pm - 7am.
- Free enhanced DBS
- Company sick pay after a qualifying period and life insurance
- Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
- Simply Health cashback scheme
- Employee Assistance Programme, plus more!
If you're interested in joining us and would like to apply for this role, we would love to hear from you!
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Proud member of the Disability Confident employer scheme