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Fraud Assistant
| Posting date: | 09 July 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 23 July 2024 |
| Location: | Newcastle Upon Tyne, NE15 8NY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | G9914-24-0163 |
Summary
1. Undertaking enquiries relating to all allegations of fraud received by the NHSBSA Loss & Fraud Prevention (LFP) Team. You will carry out all relevant initial enquiries to establish whether there is evidence of a criminal offence which requires you to: Analyse possible avenues and methods of investigation to obtain evidence through various relevant means. Establish contact with witnesses where you will be responsible for undertaking interviews to obtain witness statements and exhibits. Planning and conducting audio recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984). Assist in the construction of prosecution files by completing MG forms. Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act. Monitor the recoveries of monies from closed referrals. 2. Record all referrals (Information Reports) and intelligence received in accordance with NHSBSA documented procedures and guidance from the NHS Counter Fraud Authority (NHSCFA) onto the relevant system. 3. Manage and prioritise all referrals, ensuring the relevant data protection requests are undertaken and electronic case files are created to record all actions taken. 4. To undertake compliance checks with NHSBSA Service Areas relating to suspicions of frauds and assist in the production of witness statements and exhibits from internal and external sources. 5. Undertake checks with external intelligence agencies such as Equifax, Lexis, Land Registry, General Registry Office to obtain information. 6. To undertake data input duties to ensure computerised records are kept up to date and accurate at all times. 7. Providing efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs). 8. To produce reports for NHSBSA Service Areas and external agencies on the number of referrals received, progressed and outcomes. 9. Provide administration support at internal meetings such as: Sprints where you will support the Fraud Specialist by taking notes and updating on where the project is and feedback any progress or risks that have been identified to the fraud specialist. Monthly LFP Team meetings, circulate agenda, book meetings, take notes and any actions. Fraud forum meetings such as NHS Pensions, LPR meetings, Loss & Fraud Operational Control Group meeting and Service Area meetings where you will book meetings, circulate agenda, provide apologies, read actions, take minutes and/or actions as required and monitor progress of actions. 10. Undertake bribery awareness activities such as updating processes, sharing materials on Yammer and My Hub, research to assist in presentations. 11. Monitor and progressing alerts and advance warning by: Recording alerts and email as per the documented process and complete the required actions such as circulation to members of NHSBSA. Review NHSCFA website each month to see if any new guidance has been released and update guidance documents (CLUE, Counter Fraud Manual) and feed this back in the Teams Channel we have so people are aware and amend any documented processes. 12. To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA. Ensuring all duties are carried out in accordance with the correct procedures and policies, observing strict confidentiality in all matters. 13. Monitor and respond to the generic mailboxes which will include responding to all emails, allocating to relevant team members and ensure the emails are responded to. You will respond to requests as per the Referral for Investigation documented process ensuring all emails are actioned with the 10 working days and saved in the relevant folders as per the documented process. 14. To follow guidance and work within defined national and local standards 15. Assist in the delivery of the Cabinet Office National Fraud Initiative (NFI). You will be responsible for completing the following: Work with services to upload data. Monitor progression of data matches. Monitor progression of Information Requests. Reset of passwords and create accounts. Deal with NFI correspondence such as consultations. Arrange meetings with NFI representatives and Service Areas to discuss data matching. 16. Responsible for the updating of Yammer and My Hub this will include circulating articles on successful NHS fraud prosecutions, articles on how staff can protect themselves from becoming a victim of crime and sharing guidance from fraud agencies such as Action Fraud and NHS Counter Fraud Authority (NHSCFA). 17. Assist the NHSBSA LFP team in completing fraud awareness presentations, you will be responsible for arranging the sessions and collating and recording feedback from awareness sessions to ensure future presentations are improved based on the feedback received. 18. Assist the NHSBSA LFP team in the delivery of NHSBSA Fraud Forums across the NHSBSA; you will be responsible for arranging the meetings, recording actions, and circulating the agenda. 19. Co-ordinate the review of processes and policies within the LFP Team and test them to ensure they are robust. 20. Responsible for personal development and undertake relevant training as identified by line management. 21. Work outside normal office hours when required, which will occasionally include travel and overnight absence from home. 22. To occasionally work in circumstances that are potentially hazardous and where there is potential to encounter hostile situations (interviews under caution). In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.