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Infrastructure Services Analyst
| Posting date: | 09 July 2024 |
|---|---|
| Salary: | £40,950 to £46,674 per year |
| Hours: | Full time |
| Closing date: | 08 August 2024 |
| Location: | B4 6NQ |
| Remote working: | On-site only |
| Company: | West Midlands Police |
| Job type: | Permanent |
| Job reference: | 253 |
Summary
West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. The next stage in our technology ambition is focused around the concept of Synergy and delivering amazing User Experiences. This role will help focus and shape our path in the Synergy strategy around our Platform for Future – and thus drive real-world impact on policing technology, therefore allowing us to excel at our vision; to prevent crime, protect the public and help those in need.
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions. The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.
Key Responsibilities:
Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies
Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
Provide specialist technical skills and knowledge to support and maintain Microsoft 365, Including Teams, OneDrive, Exchange Online, SharePoint.
Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious;
Qualifications
Essential:
Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint
Demonstrable Experience in Cloud Security Products Such as Defender and ATP
Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
Desirable:
Experience in Managing Devices in Microsoft InTune (Endpoint Manager), with prior knowledge of SCCM
Experience in Identity Management solutions, such as SailPoint
Understanding of ITIL framework;
Vetting:
Successful applicants will be required to pass Management Vetting scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical:
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions. The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.
Key Responsibilities:
Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies
Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
Provide specialist technical skills and knowledge to support and maintain Microsoft 365, Including Teams, OneDrive, Exchange Online, SharePoint.
Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious;
Qualifications
Essential:
Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint
Demonstrable Experience in Cloud Security Products Such as Defender and ATP
Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
Desirable:
Experience in Managing Devices in Microsoft InTune (Endpoint Manager), with prior knowledge of SCCM
Experience in Identity Management solutions, such as SailPoint
Understanding of ITIL framework;
Vetting:
Successful applicants will be required to pass Management Vetting scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical:
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.