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Support Worker - Social Care
| Posting date: | 09 July 2024 |
|---|---|
| Salary: | £12 to £12 per hour |
| Hours: | Part time |
| Closing date: | 30 July 2024 |
| Location: | Newcastle Upon Tyne, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 241211 |
Summary
Support Worker
Elswick – Newcastle, Supporting Older People Schemes (55 years and over)
Permanent, part time (27 hpw)
Pay £12 per hour (£23,464 per annum, pro rata), Great benefits including Health Cash Plan.
Home, a place where you belong
This is a super role for someone who would like to explore the world of supported in a housing related role. You will gain invaluable experience, which will set you up for future success.
You will have an eye for detail, as well as demonstrating your multi-tasking skills. Your focus will be on tenancy related issues, including rent arrears, supporting customers with benefit applications, as well as promoting a safe home to live that is well maintained.
This role is aligned to supporting customers for all tenancy related tasks, benefits and income maximisation. This is not a role for personal care or support planning.
Typical day as a Support Worker
• Being energised and effectively communicating with customers, sometimes with a cuppa and something sweet in hand.
• Having a commercially caring approach when it comes to engaging customers who have rent arrears.
• Support customers with housing benefit claims and having a keen eye to ensure that these are received on their rent account.
• Ensuring the scheme is health and safety compliant and that repairs and maintenance standards are met and reported in a timely manner.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the 5th Great Place to Work in the UK!
You bring
• Experience in working in a fast-paced environment. This could be telephony service or face to face.
• A can-do positive attitude. You’re proactive, well organised and able to work on your initiative.
• Experience in working in a results driven environment to improve customer satisfaction, and achieve key performance indicators around voids and arrears.
• Experience in rent collection would be preferred but training would be given.
• Experienced in or having the transferable skills in rent arrears collection.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
• Monday to Friday working with a 9-5pm shift pattern. (At times some flexibility may be required)
• Hybrid working: Including office, home and working from our Newcastle schemes.
• A competent user of technology, we will train you on the ‘process bits’ you will need for the job.
• You’ll need an Enhanced Adults and Children DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk .
Elswick – Newcastle, Supporting Older People Schemes (55 years and over)
Permanent, part time (27 hpw)
Pay £12 per hour (£23,464 per annum, pro rata), Great benefits including Health Cash Plan.
Home, a place where you belong
This is a super role for someone who would like to explore the world of supported in a housing related role. You will gain invaluable experience, which will set you up for future success.
You will have an eye for detail, as well as demonstrating your multi-tasking skills. Your focus will be on tenancy related issues, including rent arrears, supporting customers with benefit applications, as well as promoting a safe home to live that is well maintained.
This role is aligned to supporting customers for all tenancy related tasks, benefits and income maximisation. This is not a role for personal care or support planning.
Typical day as a Support Worker
• Being energised and effectively communicating with customers, sometimes with a cuppa and something sweet in hand.
• Having a commercially caring approach when it comes to engaging customers who have rent arrears.
• Support customers with housing benefit claims and having a keen eye to ensure that these are received on their rent account.
• Ensuring the scheme is health and safety compliant and that repairs and maintenance standards are met and reported in a timely manner.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the 5th Great Place to Work in the UK!
You bring
• Experience in working in a fast-paced environment. This could be telephony service or face to face.
• A can-do positive attitude. You’re proactive, well organised and able to work on your initiative.
• Experience in working in a results driven environment to improve customer satisfaction, and achieve key performance indicators around voids and arrears.
• Experience in rent collection would be preferred but training would be given.
• Experienced in or having the transferable skills in rent arrears collection.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
• Monday to Friday working with a 9-5pm shift pattern. (At times some flexibility may be required)
• Hybrid working: Including office, home and working from our Newcastle schemes.
• A competent user of technology, we will train you on the ‘process bits’ you will need for the job.
• You’ll need an Enhanced Adults and Children DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk .
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.