Customer Service Advisor
| Posting date: | 08 July 2024 |
|---|---|
| Salary: | £24,103 to £24,103 per year |
| Hours: | Full time |
| Closing date: | 07 August 2024 |
| Location: | DE56 1TW |
| Remote working: | On-site only |
| Company: | Talk Staff Group Ltd |
| Job type: | Permanent |
| Job reference: | 7296-97703 |
Summary
We are currently looking to recruit a Customer Service Advisor for our successful and growing client on the outskirts of Ripley, who offer growth of their employees and offer a number of benefits.
To be considered for the role, you’ll require the following essentials:
• Proven experience of providing excellent customer service
• Natural problem solver
• Excellent communication skills
• Excellent telephone manner
• Previous Call Centre experience is desirable, however not essential.
• Have a strong knowledge of Microsoft applications and web-based platforms
The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.
Within this position, you’ll also be:
• Your main focus will be to liaise with customers who contact our Client via telephone, email or live chat
• Work alongside the Engineers and existing customers to arrange visits whilst keeping both informed of any updates
• Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
• Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
Salary is £24,103 per annum
• Annual bonus scheme
• 25 days holiday plus banks
• Extensive training for all employees
• Development Programme
• Wellbeing programme
---
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs