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Part-time Minibus Driver
| Posting date: | 08 July 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | + London Weighting and pension contributions. |
| Hours: | Part time |
| Closing date: | 07 August 2024 |
| Location: | Epping & Harlow Essex |
| Remote working: | On-site only |
| Company: | Epping & Harlow Community Transport |
| Job type: | Permanent |
| Job reference: |
Summary
Must be over 25 and hold a UK driving licence with D1 entitlement.
Minibus Driver – Part time Saturday and a day during the week.
Please note that this is a part time position, 16-18 hrs per week (over 2 days), some split shift. Working hours will be discussed at interview.
About the opportunity:
Epping Forest & Harlow Community Transport is a not-for-profit organisation, delivering a reliable, high-quality, service to those with restricted access to private and/or public transportation, using our fleet of minibuses that are accessible for all.
We take pride in getting to know our passengers; offering a transport service that is personable, dependable, and friendly. We’re looking for people with an outward looking, caring and professional approach.
The ideal person will naturally go above and beyond; acknowledging that our passengers value a friendly face and someone who is thoughtful and considerate. Some flexibility to work additional days to cover annual leave would be an advantage. As a EFCT driver, you’ll be working with a diverse range of passengers; working with students through to older people, and individuals with disabilities or special educational needs.
Specific duties you’ll undertake:
• Daily checks of your vehicle to ensure safety, cleanliness, and road worthiness.
• Engaging with passengers daily, transporting them from home to their destination in a safe and comfortable manner.
• Always Taking responsibility for safety on your vehicle, including securing of equipment (e.g., tail lifts, wheelchairs), use of seatbelts and awareness of passenger needs.
• Being EFCT’s first point of contact with customers and, where possible, resolving individual queries or concerns.
• Timely communication of issues with your Fleet Co-ordinator to enable swift resolution.
Knowledge, skills, and experience:
• Experience in working with customers from a broad and diverse range of backgrounds/needs.
• Can demonstrate prior experience of being adaptable and flexible to business pressures.
• Ability to work under pressure and remain a calm and professional approach.
• Ability to use a smartphone.
• Demonstrate good communication and social skills in a customer-based setting.
Requirements:
• A valid driving license with D1 entitlement is essential.
• An enhanced DBS check will be carried out.
• To undertake mandatory training.
• Undertake an EFCT minibus driver’s assessment.
CUSTOMER FOCUSSED AND PROACTIVE
Working together we proactively engage with our passengers and listen to their needs to continuously improve our service.
• Takes personal responsibility for work produced and escalates issues when appropriate.
• Understanding customer needs through clear and considerate communication.
• Is open, empathetic, and honest with customers, volunteers, staff team and looks for solutions.
• Delivers outcomes that exceed the customers’ expectations.
ENABLING AND EMPOWERING
Working together, we provide confidence and trust to support the delivery of the right services for our customers.
• Is open minded about change and embrace new ways of working.
• Is willing to take on greater responsibility when opportunities are presented, is respectful of different opinions, needs, cultures and values in all team and customer interactions.
• Is supportive of the needs of all team members and the achievement of collective goals.
EFFECTIVE AND EFFICIENT
Working together we will achieve our objectives in the best possible way: so that we deliver the results that make the biggest difference to the people we serve.
• Takes personal pride to continually improve the quality and outcome of work delivered.
• Understands the quality standards expected for the role and seeks out ways of improving these.
• Ensures work is accurate, timely and prepared to the appropriate required standard.
• Be open to and embrace changes to existing working practices.
STAFEGUARDING
• EFCT is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Minibus Driver – Part time Saturday and a day during the week.
Please note that this is a part time position, 16-18 hrs per week (over 2 days), some split shift. Working hours will be discussed at interview.
About the opportunity:
Epping Forest & Harlow Community Transport is a not-for-profit organisation, delivering a reliable, high-quality, service to those with restricted access to private and/or public transportation, using our fleet of minibuses that are accessible for all.
We take pride in getting to know our passengers; offering a transport service that is personable, dependable, and friendly. We’re looking for people with an outward looking, caring and professional approach.
The ideal person will naturally go above and beyond; acknowledging that our passengers value a friendly face and someone who is thoughtful and considerate. Some flexibility to work additional days to cover annual leave would be an advantage. As a EFCT driver, you’ll be working with a diverse range of passengers; working with students through to older people, and individuals with disabilities or special educational needs.
Specific duties you’ll undertake:
• Daily checks of your vehicle to ensure safety, cleanliness, and road worthiness.
• Engaging with passengers daily, transporting them from home to their destination in a safe and comfortable manner.
• Always Taking responsibility for safety on your vehicle, including securing of equipment (e.g., tail lifts, wheelchairs), use of seatbelts and awareness of passenger needs.
• Being EFCT’s first point of contact with customers and, where possible, resolving individual queries or concerns.
• Timely communication of issues with your Fleet Co-ordinator to enable swift resolution.
Knowledge, skills, and experience:
• Experience in working with customers from a broad and diverse range of backgrounds/needs.
• Can demonstrate prior experience of being adaptable and flexible to business pressures.
• Ability to work under pressure and remain a calm and professional approach.
• Ability to use a smartphone.
• Demonstrate good communication and social skills in a customer-based setting.
Requirements:
• A valid driving license with D1 entitlement is essential.
• An enhanced DBS check will be carried out.
• To undertake mandatory training.
• Undertake an EFCT minibus driver’s assessment.
CUSTOMER FOCUSSED AND PROACTIVE
Working together we proactively engage with our passengers and listen to their needs to continuously improve our service.
• Takes personal responsibility for work produced and escalates issues when appropriate.
• Understanding customer needs through clear and considerate communication.
• Is open, empathetic, and honest with customers, volunteers, staff team and looks for solutions.
• Delivers outcomes that exceed the customers’ expectations.
ENABLING AND EMPOWERING
Working together, we provide confidence and trust to support the delivery of the right services for our customers.
• Is open minded about change and embrace new ways of working.
• Is willing to take on greater responsibility when opportunities are presented, is respectful of different opinions, needs, cultures and values in all team and customer interactions.
• Is supportive of the needs of all team members and the achievement of collective goals.
EFFECTIVE AND EFFICIENT
Working together we will achieve our objectives in the best possible way: so that we deliver the results that make the biggest difference to the people we serve.
• Takes personal pride to continually improve the quality and outcome of work delivered.
• Understands the quality standards expected for the role and seeks out ways of improving these.
• Ensures work is accurate, timely and prepared to the appropriate required standard.
• Be open to and embrace changes to existing working practices.
STAFEGUARDING
• EFCT is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.