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Head of Membership & Author Communities
| Posting date: | 08 July 2024 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 05 August 2024 |
| Location: | Holborn, Central London |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Society of Authors |
| Job type: | Permanent |
| Job reference: |
Summary
Are you an experienced Membership Manager looking for your next challenge?
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
If you answered yes to these questions, this role might be for you.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Please view the JD for full information on responsibilities around the role.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Management and Strategy
• Lead on the creation, development and delivery of innovative membership recruitment, retention and engagement strategies.
• Line manage and support the Membership and Author Communities team.
• Data Controller for the organisation.
• Work with the Chief Operating Officer and banking contacts over all financial processes relating to Membership payments, including Direct Debit origination and financial reporting to staff and Management Committee.
• Build strong relationships with all stakeholders to facilitate strong engagement and awareness about actively promoting the SoA membership offer.
• Working with the SoA’s Outreach Lead, to engage with external organisations such as creative writing courses, institutions and writer development agencies to introduce them to the SoA membership offer.
• Work as part of staff working group to develop the organisation’s internal information architecture.
Membership
Working in partnership with the Senior Membership Manager to:
• Review, update and manage membership processes to ensure member satisfaction.
• Promote a culture of customer service excellence.
• Implement and embed the new database.
• Proactively work with key stakeholders to identify, recommend and negotiate new member benefits, services and offers.
• Collaborate with the Comms team to develop membership marketing materials, and to update and distribute information to current members as well as prospective members.
• Present member value propositions to staff, Management Committee and other stakeholders.
• Report regularly to the Management Committee and staff.
• Oversee staff training on the membership database and other membership tasks and processes.
• Attend events to promote membership of the SoA.
Author Communities
Following the review into Author Communities, the Head of Membership and Author Communities will:
• Implement the recommendations from the Author Communities Review, as agreed by the board [Management Committee].
• Coordinate meetings of group representatives to meet and discuss good practice and share successes.
• Update and develop clear guidance for group committee members and group coordinators to cover
the role and responsibilities of committee chairs and committee members, of staff co-ordinators, the number of events per group with support of SoA staff, the frequency of comms with support of SoA staff.
• Implement a rolling training programme for committee members and group coordinators.
• Develop a central resource hub for committee members and group coordinators.
• In consultation with group committees, create a statement about the purpose of each group, and develop a twelve-month strategy for each group.
• In consultation with group committees, create roles for committee members that relate to their specific strategy.
• Provide induction and annual training and guidance to staff group co-ordinators about running a group.
• Report to the leadership team and board [Management Committee] on strategy updates for the SoA’s Author Communities.
Local Groups
Working in partnership with the Local Groups Manager to:
• Oversee any issues in relation to the running of the SoA’s local groups.
• Support the Local Groups with training for member-volunteers.
• Review and update existing guidance for volunteers and producing new resources as needed.
• Identify priority areas or gaps for establishing new groups and working towards setting up new groups.
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
If you answered yes to these questions, this role might be for you.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Please view the JD for full information on responsibilities around the role.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Management and Strategy
• Lead on the creation, development and delivery of innovative membership recruitment, retention and engagement strategies.
• Line manage and support the Membership and Author Communities team.
• Data Controller for the organisation.
• Work with the Chief Operating Officer and banking contacts over all financial processes relating to Membership payments, including Direct Debit origination and financial reporting to staff and Management Committee.
• Build strong relationships with all stakeholders to facilitate strong engagement and awareness about actively promoting the SoA membership offer.
• Working with the SoA’s Outreach Lead, to engage with external organisations such as creative writing courses, institutions and writer development agencies to introduce them to the SoA membership offer.
• Work as part of staff working group to develop the organisation’s internal information architecture.
Membership
Working in partnership with the Senior Membership Manager to:
• Review, update and manage membership processes to ensure member satisfaction.
• Promote a culture of customer service excellence.
• Implement and embed the new database.
• Proactively work with key stakeholders to identify, recommend and negotiate new member benefits, services and offers.
• Collaborate with the Comms team to develop membership marketing materials, and to update and distribute information to current members as well as prospective members.
• Present member value propositions to staff, Management Committee and other stakeholders.
• Report regularly to the Management Committee and staff.
• Oversee staff training on the membership database and other membership tasks and processes.
• Attend events to promote membership of the SoA.
Author Communities
Following the review into Author Communities, the Head of Membership and Author Communities will:
• Implement the recommendations from the Author Communities Review, as agreed by the board [Management Committee].
• Coordinate meetings of group representatives to meet and discuss good practice and share successes.
• Update and develop clear guidance for group committee members and group coordinators to cover
the role and responsibilities of committee chairs and committee members, of staff co-ordinators, the number of events per group with support of SoA staff, the frequency of comms with support of SoA staff.
• Implement a rolling training programme for committee members and group coordinators.
• Develop a central resource hub for committee members and group coordinators.
• In consultation with group committees, create a statement about the purpose of each group, and develop a twelve-month strategy for each group.
• In consultation with group committees, create roles for committee members that relate to their specific strategy.
• Provide induction and annual training and guidance to staff group co-ordinators about running a group.
• Report to the leadership team and board [Management Committee] on strategy updates for the SoA’s Author Communities.
Local Groups
Working in partnership with the Local Groups Manager to:
• Oversee any issues in relation to the running of the SoA’s local groups.
• Support the Local Groups with training for member-volunteers.
• Review and update existing guidance for volunteers and producing new resources as needed.
• Identify priority areas or gaps for establishing new groups and working towards setting up new groups.