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Welcome & Service Assistant Manager
| Posting date: | 08 July 2024 |
|---|---|
| Salary: | £23,868 to £23,868 per year |
| Hours: | Full time |
| Closing date: | 21 July 2024 |
| Location: | Ickworth, The Rotunda, Bury St Edmunds, IP29 5QE |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC154163 |
Summary
We’ve got an exciting opportunity for a Welcome & Service Assistant Manager to join our team.
If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the role for you.
Interviews will take place on Monday 29th July.
You’ll report to the Welcome Manager, supporting the supervision of a team of 12 Welcome & Service Assistants, as well as department volunteers. Your line manager will give you the support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust.
We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.
We're at our busiest when the public is at it's leisure, please expect to work at least one in three weekends and some national holidays.
Alongside the Welcome Manager, you’ll be responsible for the day-to-day operation of the welcome area and kiosk, you'll ensure the delivery of high standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies.
You’ll be using your creativity and communication skills both to encourage and motivate the Welcome team, and to help provide a friendly face to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery. You’ll also engage with all our visitors to inspire support through membership, and other aspects of growing support including the second-hand bookshop..
You’ll be an ambassador for the Trust, sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent.
We'd love to hear from you if you’re:
experienced in visitor services, in the tourist or heritage sector
a confident leader who is adaptable and responsive in a busy environment with the ability to communicate the property and national strategy
naturally curious about people, with an understanding of how to achieve the highest standards of customer service
able to work to sales targets, and confidently sell the benefits of becoming a member
well-organised and motivated
willing to learn new skills, with a ‘can-do’ attitude
comfortable with IT skills (all MS Office)
If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the role for you.
Interviews will take place on Monday 29th July.
You’ll report to the Welcome Manager, supporting the supervision of a team of 12 Welcome & Service Assistants, as well as department volunteers. Your line manager will give you the support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust.
We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.
We're at our busiest when the public is at it's leisure, please expect to work at least one in three weekends and some national holidays.
Alongside the Welcome Manager, you’ll be responsible for the day-to-day operation of the welcome area and kiosk, you'll ensure the delivery of high standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies.
You’ll be using your creativity and communication skills both to encourage and motivate the Welcome team, and to help provide a friendly face to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery. You’ll also engage with all our visitors to inspire support through membership, and other aspects of growing support including the second-hand bookshop..
You’ll be an ambassador for the Trust, sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent.
We'd love to hear from you if you’re:
experienced in visitor services, in the tourist or heritage sector
a confident leader who is adaptable and responsive in a busy environment with the ability to communicate the property and national strategy
naturally curious about people, with an understanding of how to achieve the highest standards of customer service
able to work to sales targets, and confidently sell the benefits of becoming a member
well-organised and motivated
willing to learn new skills, with a ‘can-do’ attitude
comfortable with IT skills (all MS Office)