Housing Sustainment Officer
| Posting date: | 05 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 August 2024 |
| Location: | Liverpool, Liverpool |
| Company: | Riverside |
| Job type: | Permanent |
| Job reference: | 3012 |
Summary
Job Title: Housing Sustainment Officer
Contract Type: Permanent
Salary: £31,120.84 (£34,232.64 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Working Pattern: Monday-Friday
Location: Liverpool, Hybrid
Applicants who have been unsuccessful within the last 3 month will not be reconsidered.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you’ll make as a Housing Sustainment Officer
As a trusted member of the team, you’ll work directly with families living in Riverside properties or neighbourhoods, offering help to those with multiple economic and social needs.
The role involves identifying families in need of support and proactively working with local family projects, children’s centres, housing teams, money advice and other partner agencies to bring the best outcomes for our customers.
You’ll work with clients and their families to assess their needs and barriers to sustaining accommodation and develop a plan of action and support.
About you
We’re looking for someone with excellent communication skills and a real passion for delivering great customer service. You’ll have experience of providing support for customers with multiple economic and social needs; including young people, lone parents, people involved with the police or criminal justice system and those who have not worked for some time.
A team player, you’ll need to work with a wide range of both internal and external stakeholders and partners. Although not essential, a Housing or Support/Care related qualification would be desirable.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Role requires you to:
- Empower service users to deal with day to day tenancy issues, payment of rent and other tenancy related issues.
- Promote the project amongst tenants, residents, and partner agencies
- Establish a two way referral process with colleagues in housing management, income management and community engagement to support sustainable tenancies
- Establish an outreach programme in priority areas to engage tenants and residents and provide intensive support to address barriers to tenancy sustainment · Operate an Early Intervention framework; identity and liaise with partners and organisations in the local area that families can be referred to for life skills, money advice and employment and training advice.
- Undertake client assessments to identify needs, develop action plans and monitor client progress against those plans.
- Deliver a service that has measured outcomes in relation to eviction prevention, income maximisation and tenancy sustainment, which will be determined by Riverside and is appropriate to the needs of the service user whilst demonstrating value for money for the organisation.
- Liaise with fundraising and volunteering colleagues, to maximise income, cover costs and extend provision.
- Identify and refer appropriate cases on to Riverside colleagues including Money Advisors, Springboard staff, Affordable Warmth Officers and Income Collection officers.
- Focus delivery of the service towards Riverside customers who are facing significant barriers to sustaining their tenancy, including households with young people and families with multiple issues.
- Ensure that service delivery complies with Riverside policies and procedures relating to health and safety, safeguarding, equality and diversity, data protection and communication standards.
- Work closely with other service providers, voluntary and statutory, and maintain good working relationships, actively promoting Riverside
- Respond positively to deliver new methods of provision such as through payment by results models.
- Comply with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures
- Maintain confidential case records and administrative systems and provide monitoring information as required.
- Provide a high quality, customer-orientated service championing Riverside Service Style
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and best practice in support of troubled families
- Participate in the work of the tenancy and estate management team and the community engagement team, encouraging innovation
- Constantly review outputs, setting improvement targets and appraising individual performance.
- Any other relevant duties as required by the designated manager.
Person Specification
Knowledge, Skills and Experience
Essential
- Experience of managing a caseload; working to and achieving targets
- Experience of providing face to face support for customers with multiple economic and social needs leading chaotic lives; including young people, lone parents, people involved with the police or the criminal justice system and those who have not worked for some time.
Desirable
- 5 GCSEs or equivalent
- Housing/Support/Care related qualification desired but not essential