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Visitor Operations Manager - North Suffolk Coast Reserves
| Posting date: | 05 July 2024 |
|---|---|
| Salary: | £29,200.00 to £31,347.00 per year |
| Additional salary information: | 29200 - 31347 |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Minsmere, IP17 3BY |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUN20247875 |
Summary
Are you a strong and engaging leader? Are you energetic, positive and solution-focussed? Do you love working with others to achieve something special? Do you have a passion for providing excellent customer service? If you've answered yes to these questions, we want to hear from you.
We have an exciting opportunity to join our team as North Suffolk Coast reserves' Visitor Operations Manager.
We're looking for an enthusiastic and forward-thinking business leader with first-rate interpersonal and communication skills to lead, develop and help set direction for the visitor operations of the RSPB’s North Suffolk Coast reserves. The ideal candidate will have a strong track record in leading and motivating teams, in areas such as retail, catering, membership and events, and the necessary expertise to achieve income growth targets.
A passion for providing the best possible visitor experience will be key, helping to connect our visitors to the amazing wildlife of the North Suffolk Coast reserves and inspiring them to take action for nature.
At Minsmere we welcome around 100,000 visitors each year, with a busy shop and café and incredible wildlife spectacles that make the reserve one of the top nature destinations on the Suffolk coast. Minsmere is an internationally important nature reserve with visitors coming from all over the country, and indeed the world, to get closer to nature here. Maintaining our visitor offer will be vital over the next few years as construction will be taking place for Sizewell C, which is on our southern boundary. We also welcome visitors to Dingle and North Warren, where we also aim to provide a rewarding experience.
You will lead a fantastic team and support a culture of exceptional customer service, maintaining the highest standard of visitor welcome and experience.
Day-to-day this role will involve:
Managing a team and building strong working relationships.
Developing income streams.
Monitoring finances and visitor data.
Developing successful events.
Overseeing publicity and interpretation.
Managing staff and volunteers.
The role involves working to targets and will involve some weekend and bank holiday working.
This is a great opportunity for someone to have a big positive impact on RSPB income and support, building a cohesive visitor team, and engaging and inspiring both new and traditional audiences at Minsmere nature reserves. There will be opportunities for wider working in collaboration with other RSPB reserves in the area.
Essential skills, knowledge and experience:
Excellent verbal and written communications skills.
A natural leader who can build and maintain strong working relationships and motivate and inspire people at all levels.
Sound understanding of systems and procedures necessary to run a commercial visitor operation.
Sound knowledge of how to deliver the highest standard of customer care.
Experience of successfully recruiting, leading and developing a team of volunteers and staff to deliver a joined up, coherent and high-quality visitor offer for all visitors to the reserve.
Experience of proactively promoting the visitor offer through all available channels to target audiences.
Proven track record of setting and achieving agreed targets and KPI’s for income generation, quality of visit and footfall targets for the reserve.
Experience of maximising opportunities for visitor engagement and converting visits into support.
Experience of organising events and activities with supporting documentation to ensure relevant procedures and legal compliance requirements are met.
Competence in the full range of Microsoft 365 software.
Additional Information:This is a permanent, full-time role for 37.5 hours per week.
We are looking to conduct interviews for this position from week commencing 12 August 2024. For further information please contact nick.forster@rspb.org.uk .
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
We have an exciting opportunity to join our team as North Suffolk Coast reserves' Visitor Operations Manager.
We're looking for an enthusiastic and forward-thinking business leader with first-rate interpersonal and communication skills to lead, develop and help set direction for the visitor operations of the RSPB’s North Suffolk Coast reserves. The ideal candidate will have a strong track record in leading and motivating teams, in areas such as retail, catering, membership and events, and the necessary expertise to achieve income growth targets.
A passion for providing the best possible visitor experience will be key, helping to connect our visitors to the amazing wildlife of the North Suffolk Coast reserves and inspiring them to take action for nature.
At Minsmere we welcome around 100,000 visitors each year, with a busy shop and café and incredible wildlife spectacles that make the reserve one of the top nature destinations on the Suffolk coast. Minsmere is an internationally important nature reserve with visitors coming from all over the country, and indeed the world, to get closer to nature here. Maintaining our visitor offer will be vital over the next few years as construction will be taking place for Sizewell C, which is on our southern boundary. We also welcome visitors to Dingle and North Warren, where we also aim to provide a rewarding experience.
You will lead a fantastic team and support a culture of exceptional customer service, maintaining the highest standard of visitor welcome and experience.
Day-to-day this role will involve:
Managing a team and building strong working relationships.
Developing income streams.
Monitoring finances and visitor data.
Developing successful events.
Overseeing publicity and interpretation.
Managing staff and volunteers.
The role involves working to targets and will involve some weekend and bank holiday working.
This is a great opportunity for someone to have a big positive impact on RSPB income and support, building a cohesive visitor team, and engaging and inspiring both new and traditional audiences at Minsmere nature reserves. There will be opportunities for wider working in collaboration with other RSPB reserves in the area.
Essential skills, knowledge and experience:
Excellent verbal and written communications skills.
A natural leader who can build and maintain strong working relationships and motivate and inspire people at all levels.
Sound understanding of systems and procedures necessary to run a commercial visitor operation.
Sound knowledge of how to deliver the highest standard of customer care.
Experience of successfully recruiting, leading and developing a team of volunteers and staff to deliver a joined up, coherent and high-quality visitor offer for all visitors to the reserve.
Experience of proactively promoting the visitor offer through all available channels to target audiences.
Proven track record of setting and achieving agreed targets and KPI’s for income generation, quality of visit and footfall targets for the reserve.
Experience of maximising opportunities for visitor engagement and converting visits into support.
Experience of organising events and activities with supporting documentation to ensure relevant procedures and legal compliance requirements are met.
Competence in the full range of Microsoft 365 software.
Additional Information:This is a permanent, full-time role for 37.5 hours per week.
We are looking to conduct interviews for this position from week commencing 12 August 2024. For further information please contact nick.forster@rspb.org.uk .
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.