Warning
This job advert has expired and applications have closed.
Visitor Services Assistant (Duty Manager)
| Posting date: | 05 July 2024 |
|---|---|
| Salary: | £23,114 to £23,983 per year, pro rata |
| Hours: | Part time |
| Closing date: | 21 July 2024 |
| Location: | Tamworth, Staffordshire |
| Remote working: | On-site only |
| Company: | Tamworth Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
TAMWORTH BOROUGH COUNCIL
GROWTH & REGENERATION
Tamworth Castle
Visitor Services Assistant
(Duty Manager)
£23,114 - £23,983 per annum
pro rata
Site based
18.5 hours per week
based on a 7-day rota including weekends and occasional evenings subject to events
Permanent
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
We are seeking to recruit an exceptional individual to join our award-winning Visitor Services Team and provide an outstanding visitor experience at our unique heritage site.
Tamworth Castle is Scheduled Ancient Monument and a grade I listed building. It is an accredited museum and hosts a display of objects from the Staffordshire Hoard. Its 15 furnished rooms cover over 900 years of history.
The role is integral to the success of Tamworth Castle and reports directly to the Castle, Museum Collection and Archive Manager. Together with other Duty Managers, you will oversee a team of Visitor Service Assistants to drive delivery of visitor services including reception, shop/café, museum service, events and functions. You will work rostered shifts alongside the Education team, the Collections and Archives Officer and volunteers. This will include some weekend working and occasional evenings.
As a ‘Premise Manager’, your role will include key holding, opening and closing the building and being a First aider.
Applicants will need to be able to demonstrate excellent customer or visitor service skills and be able to apply their experience in a museum, heritage or historic building setting. You will need to be a team player, have strong interpersonal skills and be able to work on your own initiative.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Lara Rowe (Castle, Museum and Archive Manager) on lara-rowe@tamworth.gov.uk or 01827 709633.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 21 July 2024
Interview date: Early August 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
GROWTH & REGENERATION
Tamworth Castle
Visitor Services Assistant
(Duty Manager)
£23,114 - £23,983 per annum
pro rata
Site based
18.5 hours per week
based on a 7-day rota including weekends and occasional evenings subject to events
Permanent
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
We are seeking to recruit an exceptional individual to join our award-winning Visitor Services Team and provide an outstanding visitor experience at our unique heritage site.
Tamworth Castle is Scheduled Ancient Monument and a grade I listed building. It is an accredited museum and hosts a display of objects from the Staffordshire Hoard. Its 15 furnished rooms cover over 900 years of history.
The role is integral to the success of Tamworth Castle and reports directly to the Castle, Museum Collection and Archive Manager. Together with other Duty Managers, you will oversee a team of Visitor Service Assistants to drive delivery of visitor services including reception, shop/café, museum service, events and functions. You will work rostered shifts alongside the Education team, the Collections and Archives Officer and volunteers. This will include some weekend working and occasional evenings.
As a ‘Premise Manager’, your role will include key holding, opening and closing the building and being a First aider.
Applicants will need to be able to demonstrate excellent customer or visitor service skills and be able to apply their experience in a museum, heritage or historic building setting. You will need to be a team player, have strong interpersonal skills and be able to work on your own initiative.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Lara Rowe (Castle, Museum and Archive Manager) on lara-rowe@tamworth.gov.uk or 01827 709633.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 21 July 2024
Interview date: Early August 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.