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Telephonist | Mersey Care NHS Foundation Trust
| Posting date: | 05 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 Per Annum Pro Rata |
| Hours: | Part time |
| Closing date: | 04 August 2024 |
| Location: | Prescot, L34 1PJ |
| Company: | Mersey Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6419842/TWS-3506419842 |
Summary
• To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard.
•
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.
All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities. For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.
Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.
Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.
Employees must not intentionally or recklessly interfere with, or misuse anything that is provided in the interest of the health, safety and welfare of staff, patients and the general public.
In order to promote a Smoke Free NHS and to support providing healthier workplaces Mersey Care NHS Trust operates a No Smoking Policy.
All employees are required to participate in levels of clinical and/or managerial supervision appropriate to the post.
Planned shortlisting- 10-July-2024
Planned Interviews- 17-July-2024
• To use technology and co-operate in the introduction of technological developments.
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
• To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift
• To use technology and co-operate in the introduction of technological developments
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
This advert closes on Tuesday 9 Jul 2024
•
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.
All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities. For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.
Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.
Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.
Employees must not intentionally or recklessly interfere with, or misuse anything that is provided in the interest of the health, safety and welfare of staff, patients and the general public.
In order to promote a Smoke Free NHS and to support providing healthier workplaces Mersey Care NHS Trust operates a No Smoking Policy.
All employees are required to participate in levels of clinical and/or managerial supervision appropriate to the post.
Planned shortlisting- 10-July-2024
Planned Interviews- 17-July-2024
• To use technology and co-operate in the introduction of technological developments.
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
• To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift
• To use technology and co-operate in the introduction of technological developments
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.
This advert closes on Tuesday 9 Jul 2024