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Housing Business Support Team Leader/Admin

Posting date:	05 July 2024
Salary:	£22.51 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	03 August 2024
Location:	Worthing, Sussex, BN11 1HA
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Adur 5251466

Summary

What's involved with this role:

Interim Housing Business Support Team Leader/Admin

Job Ref: Adur 5251466

Pay Rate: £22.51 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3-4 months

City: Worthing, Sussex

Hybrid working might be available for the right candidate

As Housing Business Support Team Leader, you will manage the Business Support Team to ensure the delivery of a high-quality service ensuring delivery is responsive to internal and external customer needs.

Key Responsibilities:

Create a culture of adaptivity and creativity, setting the direction by role modelling our behaviours and principles.
Work to make teams more representative of the communities they serve in terms of equalities and inclusion.
Build strong working relationships and embed a culture of genuine collaboration and partnership working across the organisation.
Provide positive and inclusive leadership - acting with openness, honesty and integrity and instilling a clear sense of direction, priority and pace whilst ensuring that any concerns are addressed promptly.
Bring creativity and innovation to problem solving with your team - co-create a range of imaginative solutions or options, identifying the risks associated with each option.
Drive your team’s focus on delivering a quality and committed service and gather the data needed to provide effective performance management and development.
Develop effective multi disciplinary teams for missions focused work, ensuring you have the right people from across the organisation to deliver the required outcomes.
Lead and manage the team to ensure they are efficient and effective in the delivery of services and strive for continual improvement.
Supervise, train and develop staff including the allocation of work, ensuring deadlines are met, checking quality of work and dealing with queries.
Hold staff to account for their performance, celebrating success and dealing with poor performance. Undertake regular 1:1’s and manage performance and sickness absence in accordance with Council’s policies.
Liaise with housing managers on an ongoing basis to ensure housing teams are provided with the flexible business support they need to carry out their functions. This may include, for example, preparing paperwork and packs, undertaking printing, organising mail outs, logging repairs, dealing with customer enquiries or covering phones.
Coordinate the formal complaints process, Freedom of Information and Data Protection requests and Councillor enquiries for the wider Housing services.
Liaise with senior staff across the council or outside bodies and members of the public who require more support. This may include, for example, advising on procedures or supporting those requiring higher interpersonal or communication skills.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Qualifications:

Business Administration NVQ.
GCSE at Grade C or above in English or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector.
Experience of working for a customer focused service, managing
local authority or Housing multiple tasks to strict deadlines Association.
Experience of providing administrative.
Experience of organising support to teams in order for them to events and meetings for carry out their duties internal and external stakeholders.
Experience of using databases and spreadsheets for record keeping.
Experience of managing staff.
Experience of developing and maintaining filing systems.
Strong ICT skills across all Microsoft products particularly Word, Excel, Teams and PowerPoint.





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Job Ref: Adur 5251466


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.