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Service Management Analyst
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £35,392.00 to £42,618.00 per year |
| Additional salary information: | £35392.00 - £42618.00 a year |
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | Leicester, LE1 6NB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | I9880-24-0050 |
Summary
Incident Management ensure incidents are managed in line with ITIL principles, monitoring SLAs, impact, and escalating where required. Major Incident Management end to end management of major incident, including: Creating post incident reports Communicating with the Service Desk Chairing calls with relevant stakeholders to reach a quick resolution Conducting post incident reviews and coordinating root cause analysis ITSM support to the Service Desk guidance and support on incident management and request fulfilment. Process Design design work processes and processes flows to support the management of the services end to end (Service Desk, Incident, Problem, Major Incident, Operational BAU etc.) Stakeholder Engagement & Jeopardy Management Problem Management Event Management Knowledge Management and Knowledge Transfer the service management team will be closely engaged with the product teams, dev, and resolver teams and ensure the Service Desk have all required knowledge to support the services