Customer Insight Manager
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £32,136 to £34,546 per year |
| Hours: | Full time |
| Closing date: | 22 July 2024 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 359602/8 |
Summary
Does uncovering valuable insights from customer data appeal to you?
If you answered yes to the questions above we would love to hear from you. The Rural Payments Agency is a great place to work offering flexible working options and a fantastic Pension
The Rural Payments Agency is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.
We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.
We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.
Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.
Further information can be found on the Rural Payments Agency website Rural Payments Agency - GOV.UK (www.gov.uk)
As part of the Customer Engagement Directorate, you will be helping farmers and rural businesses understand how to access our schemes and services.
We are a diverse team across multiple functions, all with the purpose of supporting and improving the customer experience.
We are looking for enthusiastic Customer Insight Managers who will:
- Collect and analyse robust and varied insight to champion the voice of the customers and understand how we can deliver the best customer service
- Maximise technology to gather and present useful, informed feedback to influence service delivery
- Collaborate with key stakeholders, acting as a liaison between the data analytics team and other departments to ensure alignment and integration of insights.
- Contribute to the strategic vision of the Rural Payments Agency (RPA) through innovative thinking and analysis.
Some roles may include line management responsibilities and there will be a requirement for regular travel.