Ward Clerk - Willow Therapy Unit
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 12 July 2024 |
| Location: | Norwich, NR2 3TU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9839-24-0433 |
Summary
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office/ward duties, prioritise and generate own workload which will include: to undertake receptionist/telephonist duties be a point of contact for internal and external callers and visitors accepting deliveries re-directing callers and service users completing admissions and discharges printing, scanning and filing receiving and sending mail researching and circulating documents To communicate with patients and other stakeholders at an appropriate level, providing clear information and guidance. Dealing with patients fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. Taking accurate messages and ensuring these are passed to the relevant person in a timely manner. Dealing appropriately with all telephone and email enquiries as well as face to face patient contact. To complete admission and discharge documentation. Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, and databases