Temporary Welsh Speaking Call Handler
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £14.00 per hour |
| Hours: | Full time |
| Closing date: | 03 August 2024 |
| Location: | Pencoed, Bridgend |
| Remote working: | On-site only |
| Company: | JGR Recruitment & Training Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
My client is looking for a Welsh Speaking Call Handler for immediate start to cover a period of sickness.
Responsibilities:
Set up cases on the case management system.
Answer and handle incoming telephone calls from the public in Welsh and English.
Take oral complaints from complainants in Welsh and English.
Process complaints and correspondence received through ‘Ask’ including straightforward rejections, such as complaints that are clearly outside our jurisdiction.
To deal efficiently and courteously with enquiries from members of the public or others whether received by telephone, letter, e-mail or by visit, providing appropriate information and advice and making relevant records in accordance with the procedures.
Log the post and deal with the Team’s outgoing post
Management of individual and organisation databases in the case management system, in line with the information governance procedures.
To update the case management system as necessary.
Working Monday to Friday 9am -5pm (flexi time)
Transport is essential as my need to use car
Can work from home some of the week
£14.00 per hour
Responsibilities:
Set up cases on the case management system.
Answer and handle incoming telephone calls from the public in Welsh and English.
Take oral complaints from complainants in Welsh and English.
Process complaints and correspondence received through ‘Ask’ including straightforward rejections, such as complaints that are clearly outside our jurisdiction.
To deal efficiently and courteously with enquiries from members of the public or others whether received by telephone, letter, e-mail or by visit, providing appropriate information and advice and making relevant records in accordance with the procedures.
Log the post and deal with the Team’s outgoing post
Management of individual and organisation databases in the case management system, in line with the information governance procedures.
To update the case management system as necessary.
Working Monday to Friday 9am -5pm (flexi time)
Transport is essential as my need to use car
Can work from home some of the week
£14.00 per hour