Real Time Resource Analyst
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 19 July 2024 |
| Location: | Fleetwood, FY7 8LG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | G9914-24-0158 |
Summary
Encourage the effective use of the Workforce Management Tool across all suitable levels within the operation. Provide accurate daily reporting on performance. Real-time monitoring of the Work Manager system ensuring resource is optimised. To include queue and adherence monitoring. Intraday monitoring of average staff productivity against schedules to maximise resource efficiency. Ensuring business SLAs are at the forefront of any business/strategy decisions as well as being able to justify these decisions. Act as the voice of the customer ensuring the business is kept informed of any issues affecting priority work levels. Review the variations in the clearance against capacity expected, mitigating where possible. Allocate work to staff based upon skill levels and availability, ensuring sufficient workloads is provided for the duration of their working day. Analyse data to maximise resource available across all areas, taking into consideration skill sets. Incident management: log any incidents, informing the wider business of any issues where appropriate. Administering short and long term resource planning to accurately reflect business need. Escalate concerns regarding resource levels and workloads. Compiling and developing monthly/weekly/daily performance reports. Intraday monitoring of resource and work volumes to maximise effectiveness across the teams. Provide daily summary performance reports to Management Team. Support Ad-hoc reporting and projects within business delivery timelines. Update WFM system to improve accuracy to provide accurate MI for analysis. Participate and contribute to Daily Capacity Planning (DCPs) Complete any miscellaneous tasks/projects that may arise that are beneficial to the organisation and your ongoing personal development. Further detail is available on the Job Description.