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Administrator Referral Management Centre
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | Leyland, PR26 6TR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | I9877-24-0140 |
Summary
Key Responsibilities Responsible for timely, accurate electronic recording of referrals into the relevant booking system from GP Practices To liaise and support GP practice staff in both the referral process To respond pro-actively to queries from patients and GP practices To deal with enquiries from a range of sources including clinicians, managers and members of the public To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed To offer patients a choice of provider for their onward care needs, with a date, time and setting appropriate to them in line with NHS Englands Choice Agenda Taking patients through eligibility criteria over the phone for patient transport bookings into secondary care To be responsible for the accurate input of confidential patient information onto manual and computer systems To attend and take part in departmental meetings To maintain a robust approach to data quality and patient confidentiality To adhere to the RMC & NHS Midlands & Lancashire Commissioning Support Unit policies & procedures