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Retail Team Leader

Job details
Posting date: 04 July 2024
Salary: £23,166 per year
Hours: Full time
Closing date: 14 July 2024
Location: Cliveden, Cliveden, Maidenhead, SL6 0JA
Remote working: On-site only
Company: National Trust
Job type: Permanent
Job reference: IRC154029

Summary

We've got an exciting opportunity for you to join our team as a Retail Team Leader. If you're interested in engaging with visitors and boosting our retail potential, this could be the role for you.

Hours: 37.5 hours per week, weekend work required. This role can include some lone working.

Salary: £23,166 per annum

Duration: Permanent

Interviews: 23 and 24 July 2024

Reporting to the Retail Manager, you'll be part of a team of 6 staff and 10 volunteers.

Alongside your team, you'll be supporting the day to day management of the property retail operation so that it's commercially successful and consistently exceeds our visitors expectations. In addition to the shop, plant sales are seen as a growth area so, whilst not needing to be a plant expert, you must be prepared to support in the management of the plant sales business.

Monitoring stock and merchandise products to achieve stretching financial targets, you’ll be leading by example when it comes to maximising our profitability and income.

You'll also supervise retail staff and volunteers, working effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

We'd love to hear from you, this sounds like you:

are customer focused with positive attitude
good communication skills
ability to lead, support and develop a team
able to work as part of a team, but also can work on your own initiative
well organised and adaptable
confident dealing with a variety of situations including complaints