Customer Relationships Manager x4 - Fleet Services
| Posting date: | 04 July 2024 |
|---|---|
| Salary: | £464.94 per day |
| Additional salary information: | per day PAYE depending on experience |
| Hours: | Full time |
| Closing date: | 02 August 2024 |
| Location: | SIDCUP, LONDON, DA15 7ES |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | MPX TCLZ 0009 01BF / 1 |
Summary
What's involved with this role:
Interim Customer Relationships Manager x4 - Fleet Services
Reference no: MPX TCLZ 0009 01BF / 1
Pay Rate: up to £464.94 per day PAYE depending on experience
Hours per week: 36 Monday – Friday, 08:30 - 16:00
This opening assignment is for 6 months
City: SIDCUP, LONDON
Only candidates with current security clearance will be considered for this role
This role require CTC clearance this must be already held and active – we are unable to consider any candidates who do not hold this level of vetting currently – please do not apply if you do not have this clearance
This role supports hybrid working, with 3 days a week in the Sidcup office required. The ability to travel across London and occasionally outside is also required
The vehicles are deployed on a wide range of duties and include such variety as general-purpose cars, protected public order carriers, motorcycles, armed response cars, pursuit cars, prisoner transport vans, transfer of plant and equipment. On many of these duties, the vehicles are subject to arduous use, responding to emergencies using police exemptions. Fleet Services provides professional fleet solutions in support of all operational policing requirements in the most cost effective way and is responsible for the entire lifecycle management of the Fleet.
The role holder will be required to lead and develop a team to enhance the overall fleet operation and ensure that we meet operational demands and keep London safe by ensuring a safe, fit-for-purpose and available in the most efficient and cost effective way.
Key Responsibilities:
Act as Fleet business partner, be the champion of assigned customer groups and ensure that Fleet Services brings its best to all customer engagements
Lead collaboration with senior customer partnerships including chairing working groups to identify and implement service improvements
Provide the bridge between future and current state for customer asset replacement plan and build the detailed demand plan with assigned customer groups
Drive the tactical transition to hybrid and full electric fleets in support of overall Net Zero strategy for assigned customer groups
Engage with senior front-line officers and staff to establish short term customer demand and balance this within territories and assigned customers
Deliver functional performance improvements and contribute towards the overall improvement of Fleet Services
Ensure compliance with H&S and COSHH obligations in respect to established MPS working practices and procedures
Deliver daily, weekly, and monthly targets and report on KPIs
Accurately translate medium term customer demand requirements into critical to deliverable schemes of work
Manage assigned team to deliver short to medium term functional objectives
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
CTC Clearance
Qualifications:
Level 5 qualification (ILM L5, HND or similar or higher) in a numerate business, management or related field or equivalent experience
Can travel across London and occasionally outside as required, full UK car licence required
Knowledge:
Knows how functional activities and priorities within a Public Sector, or other, complex, organisation operate
Knows the impact of customer support functions in an asset availability management and the critical to success factors for customer focussed operation
Knows how to manage customer expectations and balance supply and demand constraints
Knows how complex operations fit together and can learn the organisational and governance structures within and how they interact with each other to deliver corporate priorities and objectives
Experience:
Has experience of ensuring compliance with controls and processes, evaluating effectiveness and efficiency, and development of recovery plans
Has proven experience in building and managing customer relationships
Has demonstrable experience of managing customer service delivery teams in similar complex, customer focused environments
Has managed service performance levels with customers
Has managed change across complex multiple stakeholder and customer landscapes and, in particular, in customer service environments
Skills & Abilities:
Can communicate using well-developed oral and written communication skills that can be adapted to suit the audience
Can deliver business change, including leading operational staff through change
Can produce and interpret complex data sets and develop customer insights from them
Can deliver excellent customer service
ALD
1
Job Ref: MPX TCLZ 0009 01BF / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.