Claims and Inquests Office Administrator | Nottingham University Hospitals NHS Trust
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 02 August 2024 |
| Location: | Nottingham, NG7 2UH |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Contract |
| Job reference: | 6407668/164-6407668 |
Summary
Fixed Term Post - 6 Months to cover Maternity Leave
The postholder is required to provide a comprehensive secretarial and administrative support for the Claims Office in respect of the management of all Claims, Coroner's Inquests and Non-Clinical Insurance matters.
The post holder will be based at Queens Medical Centre Campus.
KEY JOB RESPONSIBILITIES
Claims
1. To produce correspondence, reports and other documents of often highly emotive and sensitive information to both internal and external people and organisations by word processing and/or audio typing.
2. To implement systems to create and maintain manual and electronic files for claims utilising the Datix Claims Management Software.
3. To compose standard letters.
4. To utilise electronic administration systems to monitor the location of medical records, x-rays and other relevant documentation to obtain medical records, radiology, complaint files, incident report forms and other relevant documentation.
5. To photocopy and scan confidential documents in respect of all claims and inquests.
6. To verify the accuracy of copy patient medical records against original records in preparation for disclosure to solicitors.
7. To maintain the Datix Claims Management System, including the inputting of new claims and inquest related information.
Office
1. To provide telephone cover within the Claims Office dealing with general enquiries and taking messages, including the provision of advice or information within capabilities and keeping an accurate record of the discussion.
2. To prioritise workload to ensure deadlines are met and work is completed in line with statutory requirements.
3. To liaise with the Finance Department for the payment of invoices received in the Claims Office.
4. To liaise with internal and external individuals, pursuing information and responses to requests for information in connection with all claims and inquests.
5. To maintain the Archiving System in respect of closed claim files to ensure these are retained in accordance with Department of Health guidance.
6. To organise and plan meetings.
7. To maintain the Claims Office electronic calendars.
8. To receive visitors to the Claims Office, dealing with all enquiries in a sensitive and sympathetic manner.
9. To ensure the accurate tracking of medical records on Medway PAS
10. To manage all incoming and outgoing mail to ensure that systems are in place for urgent correspondence to be dealt with in a timely manner.
11. To maintain the Claims Office stationery and other supplies.
12. To maintain the Claims Office filing systems in respect of active claims, original and copy medical records.
13. To advise upon, and implement, systems to improve the efficiency of the operational running of the Claims Office.
14. To undertake any other relevant duties as required and relevant to the band.
In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.
NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement as detailed in the table below.
(N.B. Is this changed to TEAMNUH now?)
GENERAL DUTIES
In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below:
Infection Control
Nottingham University Hospitals tag
NHS Trust
To maintain a clean, safe environment, ensuring adherence to the Trust's standards of cleanliness, hygiene and infection control.
Safeguarding children, young people and vulnerable adults
Nottingham University Hospitals is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are therefore expected to behave in such a way that supports this commitment.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all NHS records effectively in line with the Health Record Keeping Policy and other Health Records and Corporate Records Management policies and procedures in order to meet the Trust's legal, regulatory and accountability requirements.
Health and Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.
To co-operate fully in discharging the Trust policies and procedures with regard to health and safety matters.
To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident/incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the Trust is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a wilful or
irresponsible disregard for safety matters may give rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.
General Policies Procedures and Practices
To comply with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these.
WORKING CONDITIONS
The post holder will be required to use a computer for a significant proportion of the day as word processing and data inputting is a core job component.
The post holder will also be required to convey medical records.
JOB REVISION
This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time in response to changing circumstances. This job description does not form part of the contract of employment.
Service Review
A strategic review of all Trust services is taking place, as a result of which some services, or parts of some services, may transfer from one campus to the other. This will be decided in accordance with the most appropriate way to provide the best healthcare for patients in the future and all staff will be fully consulted on about the impact of any such decisions.
(THIS WAS REVIEWED IN JULY 2014)
This advert closes on Sunday 14 Jul 2024