Internal Sales / Customer Service Coordinator
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £27,000.00 to £29,000.00 per year |
| Hours: | Full time |
| Closing date: | 10 July 2024 |
| Location: | Sunderland, Tyne and Wear, SR5 1AB |
| Company: | Manpower UK Limited |
| Job type: | Permanent |
| Job reference: | BBBH229746_1720002623 |
Summary
Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.
**Hybrid working an option after training period.
Responsibilities will include:
Customer Order Management
- Pro-actively manage customer orders, from receipt to completion.
- Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
- Managing delivery schedules and taking ownership for transportation costs on allocated accounts
- Preparing stock, production, and demand forecasts on a regular basis.
Service Level/Managing Expectations
- Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
- Negotiating order lead times with customers.
- Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
- Attend customer review meetings as and when required.
Business Support
- Active participation in Team Meetings and Continuous Improvement Projects.
- Assisting other departments where appropriate and when requested.
- Answering main switchboard calls.
Customer Service
- Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
- To review and understand current CSC processes and drive automated/system improvements.
- Providing cover and back-up to customer accounts during holiday periods.
So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!