Operations Manager
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £40,000 to £43,000 per year |
| Hours: | Full time |
| Closing date: | 02 August 2024 |
| Location: | CV6 5NX |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Contract |
| Job reference: | 10101053-42284 |
Summary
We are recruiting for an Operations Manager to join our busy team.
Responsible for influencing functional strategy and managing the daily operations by anticipating, guiding, development of, and implementing required systems, procedures and programs to consistently meet Capita's standards for quality, productivity, customer satisfaction and contractual commitments.
Responsible for the delivery of highly visible services that contribute significantly to achievement of customer satisfaction, Performance Indicators (PI's) and Service Level Agreements (SLAs), cost, expense and other business objectives.
This position significantly influences and/or develops functional strategy, plans resources, sets priorities, and establishes policies that will meet business objectives and address customer requirements. Responsibilities include direct line management of Capita and Contracting employees, and working closely with peers, internal stakeholders and third parties. We are recruiting for an Operations Manager to join our busy team, initially based on a 6 month contract.
This position significantly influences and/or develops functional strategy, plans resources, sets priorities, and establishes policies that will meet business objectives and address customer requirements. Responsibilities include direct line management of Capita and Contracting employees, and working closely with peers, internal stakeholders and third parties.
What you'll be doing:
• Management responsibility/ownership for delivery of services provided by your teams.
• Effectively and positively communicate the organisational mission, vision, values, goals, performance management and action plans.
• Adhere to and promote Capita values and abide by the leadership standard - leading by example
• Responsible for developing and maintaining high performing teams through effective people management, employee engagement and communication
• Responsible for developing and maintaining a team culture and staff motivation, that maximises team working and cooperation
• Work closely with your peers and resource planning to effectively manage the workload and resource within business plan (budget) and PI
• Develop and implement continuous improvement strategies for your business functions to reduce cost, improve productivity/quality, improve the customer experience, reduce risk and increase staff engagement/morale
• Responsible for developing your team positively promoting employees and supporting their career aspirations.
What we're looking for:
• An experienced operations manager, demonstrable experience leading multiple teams
• High standards, attention to detail and a desire to make a difference.
• Strong management, leadership, organization, communication and planning skills.
• Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
• Decision making under difficult circumstances.
• Initiative and effective negotiation and persuasion skills.
• Problem solving with a high degree of analytical ability towards the business which assists in the process of identifying additional business opportunities and proposing and implementing process improvements.
• Self-driven, highly motivated, demonstrates initiative and is proactive in their approach to the business.
• Ability to write complex reports, strategies and proposals on a range of subjects
• Ability to manage business plans and resources effectively meeting service levels, key performance indicators whilst achieving efficiencies.
• Engenders team working and partnership approach to problem solving and business plan and project production
About Capita, Transport For London (TFL)
We make journeys easier and safer. We're using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London's red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.
What's in it for you?
• Competitive salary
• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Work from home
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website
Proud member of the Disability Confident employer scheme