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Receptionist (part-time)
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £12 per hour |
| Additional salary information: | Pension, store discounts, discount club via Bright HR |
| Hours: | Part time |
| Closing date: | 02 August 2024 |
| Location: | AL3 4EL |
| Remote working: | On-site only |
| Company: | Head & Short Podiatrists Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We require an experienced receptionist (part-time) on an ongoing permanent basis for our busy Podiatry practice in St Albans High
Hours of work (subject to job share with other reception staff):
mondays or tuesdays 845am - 530pm, thursdays all day, alternate saturdays 845am - 530pm (nb days are agreed with other reception staff and can be other days during the week but alternate saturdays are mandatory for this post).
please note: reception staff cover for each other for sickness and holidays so you must be flexible and available to cover for colleagues.
The successful applicant will receive on the job training and is expected to be competent with MS Office, MS Teams, databases, emails, taking payments, billing and balancing the daily takings. Written and spoken english must be to a very high standard. Enhanced DBS checks are mandatory due to the nature of the role. Any convictions (including spent convictions) are required to be disclosed by law due to the nature of the role and the work environment.
Transferrable experience will be considered (front desk experience in other industries) but ideal candidates will have experience of reception work in the healthcare sector.
Applicants with no reception experience will not be considered for this role
Job description
The aim of this job description is to outline the duties of a receptionist. This list has been prepared to aid the employee by defining what is expected from them. This list should not be considered exhaustive, other duties may be required according to the needs of the Practice.
Daily duties
1. Be in good time to open up the Practice, switching the lights, all sterilisation equipment and computer equipment on ensuring the Practice is clean and tidy. At the end of the day, when on duty, turning all lights, and equipment off, backing up the computer system (where necessary) and ensuring the Practice is clean, tidy (including emptying bins, vacuuming, sweeping and mopping the floors, cleaning reception, waiting area, washroom) and stocked ready for the following day, closing doors and windows and setting the alarm and locking up.
2. Checking for and answering the telephones and taking messages on the telephone (including answerphone and BT call minder), email and messaging software and paper messages.
3. Managing the Practice appointments (including surgery, doms and external clinics), stationary and paperwork, daily invoicing and accounts (including banking of money when asked). Advising patients on appointments, footcare products, footwear, billing and receipts and researching details about purchases of foot-care and podiatry products. Chasing late payments in liaison with the accounts manager.
4. Selling products to clients and patients.
5. Liaising with suppliers, staff and patients as necessary.
6. Maintaining a high standard of order and cleanliness throughout the Practice, emptying bins, keeping the sterilisation area clean and tidy, adhering to cleaning policies/protocols. Cleaning internal glass, metal work, kitchen areas, sinks, floors etc regularly. Booking contractors to fix and maintain the building and equipment to ensure continued running of the Practice in liaison with the senior staff and the directors.
7. Restocking gloves, paper towels, paper rolls, soaps, etc in the clinical rooms, sterilisation area, toilet and elsewhere as necessary.
8. Maintaining stock control and orders so that the Practice is adequately stocked at all times. Ordering, managing and maintaining stocks, relating to necessary tea/coffee, cleaning products, toiletries, stationary, podiatry supplies etc. using delivery services where cost-effective (in liaison with the other Receptionist(s)).
9. Liaising with other staff, agencies and the Directors to ensure that clinical and reception duties are covered at all times.
10. Liaising with the senior staff/Directors to ensure the smooth running, promotion, financial control and development of the Practice as a whole.
11. Entering patient records, sales, accounts data etc. on the computer system and balancing with any paper record sheets to ensure accurate day to day administration. Keeping a daily accounting record, petty-cash book, retaining receipts and accounting for relevant expenditure within any budget that may be agreed.
12. Assisting clinical staff, when necessary, by getting dressings etc. during clinics (e.g. opening dressings during nail operations).
13. Prioritising work and completing it on time (liaison with colleagues to ensure work continuity is a vital part of our day-to-day practice administration).
14. Implementing procedures, protocols and policies within the practice (e.g. Admin procedures, accounting procedures, complaints procedures, conduct etc.)
Hours of work (subject to job share with other reception staff):
mondays or tuesdays 845am - 530pm, thursdays all day, alternate saturdays 845am - 530pm (nb days are agreed with other reception staff and can be other days during the week but alternate saturdays are mandatory for this post).
please note: reception staff cover for each other for sickness and holidays so you must be flexible and available to cover for colleagues.
The successful applicant will receive on the job training and is expected to be competent with MS Office, MS Teams, databases, emails, taking payments, billing and balancing the daily takings. Written and spoken english must be to a very high standard. Enhanced DBS checks are mandatory due to the nature of the role. Any convictions (including spent convictions) are required to be disclosed by law due to the nature of the role and the work environment.
Transferrable experience will be considered (front desk experience in other industries) but ideal candidates will have experience of reception work in the healthcare sector.
Applicants with no reception experience will not be considered for this role
Job description
The aim of this job description is to outline the duties of a receptionist. This list has been prepared to aid the employee by defining what is expected from them. This list should not be considered exhaustive, other duties may be required according to the needs of the Practice.
Daily duties
1. Be in good time to open up the Practice, switching the lights, all sterilisation equipment and computer equipment on ensuring the Practice is clean and tidy. At the end of the day, when on duty, turning all lights, and equipment off, backing up the computer system (where necessary) and ensuring the Practice is clean, tidy (including emptying bins, vacuuming, sweeping and mopping the floors, cleaning reception, waiting area, washroom) and stocked ready for the following day, closing doors and windows and setting the alarm and locking up.
2. Checking for and answering the telephones and taking messages on the telephone (including answerphone and BT call minder), email and messaging software and paper messages.
3. Managing the Practice appointments (including surgery, doms and external clinics), stationary and paperwork, daily invoicing and accounts (including banking of money when asked). Advising patients on appointments, footcare products, footwear, billing and receipts and researching details about purchases of foot-care and podiatry products. Chasing late payments in liaison with the accounts manager.
4. Selling products to clients and patients.
5. Liaising with suppliers, staff and patients as necessary.
6. Maintaining a high standard of order and cleanliness throughout the Practice, emptying bins, keeping the sterilisation area clean and tidy, adhering to cleaning policies/protocols. Cleaning internal glass, metal work, kitchen areas, sinks, floors etc regularly. Booking contractors to fix and maintain the building and equipment to ensure continued running of the Practice in liaison with the senior staff and the directors.
7. Restocking gloves, paper towels, paper rolls, soaps, etc in the clinical rooms, sterilisation area, toilet and elsewhere as necessary.
8. Maintaining stock control and orders so that the Practice is adequately stocked at all times. Ordering, managing and maintaining stocks, relating to necessary tea/coffee, cleaning products, toiletries, stationary, podiatry supplies etc. using delivery services where cost-effective (in liaison with the other Receptionist(s)).
9. Liaising with other staff, agencies and the Directors to ensure that clinical and reception duties are covered at all times.
10. Liaising with the senior staff/Directors to ensure the smooth running, promotion, financial control and development of the Practice as a whole.
11. Entering patient records, sales, accounts data etc. on the computer system and balancing with any paper record sheets to ensure accurate day to day administration. Keeping a daily accounting record, petty-cash book, retaining receipts and accounting for relevant expenditure within any budget that may be agreed.
12. Assisting clinical staff, when necessary, by getting dressings etc. during clinics (e.g. opening dressings during nail operations).
13. Prioritising work and completing it on time (liaison with colleagues to ensure work continuity is a vital part of our day-to-day practice administration).
14. Implementing procedures, protocols and policies within the practice (e.g. Admin procedures, accounting procedures, complaints procedures, conduct etc.)